Visible safety measures drive consumer confidence

Since COVID19 hit, many retailers are forced to transform the way they do business. Uncertainty lurks behind virtually every...

Since COVID19 hit, many retailers are forced to transform the way they do business. Uncertainty lurks behind virtually every business decision being made. Across the nation, the retail sector is in recovery mode as businesses adjust to generation-shaping changes to consumer behavior. Consumers now more than ever are concerned about...

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Four ways to improve your click-and-collect operations

It’s not easy to provide stellar customer service with very little customer contact, but it is absolutely possible Retailers and...

It’s not easy to provide stellar customer service with very little customer contact, but it is absolutely possible Retailers and grocers have been preparing for an increase in online shopping over the past few years by expanding their “buy online, pick up in store” (BOPIS) service and introducing drive-up options...

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Inquiry by a prospective employee not “protected” under Fair Work Act

By Andrew Piper and Alex Millman In a fascinating case before the Federal Court of Australia, Justice Steward considered whether...

By Andrew Piper and Alex Millman In a fascinating case before the Federal Court of Australia, Justice Steward considered whether a prospective employee has a workplace right to make inquiries about their prospective employment. Such a question obviously has significant ramifications for how an employer conducts itself when negotiating contract terms...

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Why buy when you can rent store fittings & save waste?

Fitting out a storefront is often complicated and costly - especially if you're a start-up or online retailer looking...

Fitting out a storefront is often complicated and costly - especially if you're a start-up or online retailer looking to test the market via a pop-up store. You may even be an established retailer but are looking to move or trial new locations. Then every year or two, the...

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Choosing The Right Type of Masks For Retail Staff

There are different types of masks available on the market for protection against the spread of COVID-19. Understandably, selecting...

There are different types of masks available on the market for protection against the spread of COVID-19. Understandably, selecting the right mask is new to most retailers, so this article aims to educate you before you buy.   In the medical industry, masks are categorised into different levels, which indicate which...

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Sourcing face masks for retail team members – industry tips

Face coverings are now mandatory for metropolitan Melbourne and Shire of Mitchell. Retail staff will need to wear a face...

Face coverings are now mandatory for metropolitan Melbourne and Shire of Mitchell. Retail staff will need to wear a face covering that conceals both the nose and mouth, unless they meet any of the criteria for lawful excuses such as a medical condition. If your business is ordering a large quantity...

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Retail sales rise in June, road to recovery remains fraught with hazards

Retail turnover rose by a solid 2.4 per cent in June according to the Australian Bureau of Statistics (ABS)...

Retail turnover rose by a solid 2.4 per cent in June according to the Australian Bureau of Statistics (ABS) preliminary report released today. However, National Retail Association (NRA) CEO Dominique Lamb said the road to retail recovery following the COVID-19 wrecking ball remains long and fraught with hazards. “Retail turnover in...

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Message from the CEO: 21 July 2020

The National Retail Association (NRA) has welcomed the today's announcement by the Prime Minister and the Treasurer, extending the JobKeeper...

The National Retail Association (NRA) has welcomed the today's announcement by the Prime Minister and the Treasurer, extending the JobKeeper subsidy from September 2020 to March 2021. By our calculations, $3.4 billion in retail sales were lost in the month of April during the height of the lockdown restrictions. If we...

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JobKeeper extended to March 2021, but important changes are on the way

By Alex Millman, NRA Legal Today, the Prime Minister announced that the JobKeeper package would be extended from 27 September...

By Alex Millman, NRA Legal Today, the Prime Minister announced that the JobKeeper package would be extended from 27 September 2020 until 28 March 2021. This news comes as welcome relief as businesses still struggle with uncertainty, particularly with the situation in Victoria demonstrating how quickly circumstances can change. There will, however,...

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Retailers welcome JobKeeper certainty, but business conditions remain grim

The National Retail Association (NRA) has welcomed the Federal Government’s extension of the JobKeeper subsidy until March 2021, but...

The National Retail Association (NRA) has welcomed the Federal Government’s extension of the JobKeeper subsidy until March 2021, but warned that the economic climate remains hostile for many businesses. The Prime Minister announced today that once the current JobKeeper rate expires in September, the scheme will continue at a lowered...

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National Retail Association partners with Luemo, the trusted platform for maintaining wellbeing in the workplace

    Luemo Workplace Wellbeing and the National Retail Association (NRA) have formed a collaborative partnership to help retail businesses become...

    Luemo Workplace Wellbeing and the National Retail Association (NRA) have formed a collaborative partnership to help retail businesses become wellbeing workplaces. Luemo’s General Manager, Margaret Aboody says it is no surprise that smart businesses know an engaged and thriving workforce is a competitive edge. “People do amazing things when they feel...

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Optimism returning to small businesses in Australia, but fears of a slow rebound persist

The overwhelming majority of Australian small business owners (80 per cent) are optimistic their business will survive the COVID-19...

The overwhelming majority of Australian small business owners (80 per cent) are optimistic their business will survive the COVID-19 pandemic; however, if trade doesn’t pick up quickly enough, about half (52 per cent) fear for their long-term survival, according to this year’s Small Business Recovery research commissioned by American...

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COVID-19 Update | 20 July 2020

Face masks and coverings mandatory for metropolitan Melbourne and Shire of Mitchell Yesterday, Premier Daniel Andrews announced that from 11:59pm...

Face masks and coverings mandatory for metropolitan Melbourne and Shire of Mitchell Yesterday, Premier Daniel Andrews announced that from 11:59pm on Wednesday, 22 July 2020, face coverings will be mandatory for everyone aged 12 years and over.  Advice states if you can, do not wait for the Wednesday deadline but...

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COVID-19 Update | 17 July 2020

NSW tightens COVID-19 restrictions on "higher risk" activities Premier Gladys Berejiklian today announced that restrictions on certain activities would be...

NSW tightens COVID-19 restrictions on "higher risk" activities Premier Gladys Berejiklian today announced that restrictions on certain activities would be put into place as more venues in Sydney have been identified as hot spots. From 12:01am Friday, 24 July 2020 the following rules will be in force as NSW enters...

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QLD single-use plastics ban submitted to Parliament with broad public support

The Queensland Government has submitted the Waste Reduction and Recycling (Plastic Items) Amendment Bill 2020 to Parliament and, if...

The Queensland Government has submitted the Waste Reduction and Recycling (Plastic Items) Amendment Bill 2020 to Parliament and, if passed, will likely come into effect sometime in 2021. Queensland and interstate retailers, especially those that sell food and beverages, should familiarise themselves with the proposed changes or contact the National...

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Suburban Adelaide shops and supermarkets required to revert to pre-COVID-19 hours of operation from 19 July 2020

Suburban Adelaide shops and supermarkets will be required to revert to their pre-COVID-19 hours of operation from this Sunday,...

Suburban Adelaide shops and supermarkets will be required to revert to their pre-COVID-19 hours of operation from this Sunday, with the State Government announcing it will not be granting a further 30-day exemption to support physical distancing. Under the 30-day exemptions – the first of which came into effect on...

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