Difficult Customers


Coming soon, two webinars developed to suit the retail environment, covering skills and tools which can be used to deal with difficult customers.

In current times we have seen an increase in conflict and violence in stores when interacting with customers. These webinars have been designed to address the increasing hostility displayed by consumers towards retail assistants during the COVID-19 pandemic.

These webinars will provide Retail staff with some skills, knowledge and strategies required by front-line workers to deal with aggressive and potentially violent customers. The training is aimed at reducing the impact of difficult customers on front-line staff on a day to day basis.

Each 90-minute webinar will be delivered at a cost of $30 for members and $50 for non-members by one of the National Retail Associations’ dedicated and experienced trainers.

You can also complete self paced “Dealing with Aggressive and Abusive Customers” online training at https://www.nationalretail.org.au/training-courses/aggressive-and-abusive-customers/.