Upcoming webinar: Dealing with difficult customers

ANNOUNCEMENT Coming soon, two webinars developed to suit the retail environment, covering skills and tools which can be used to...

ANNOUNCEMENT Coming soon, two webinars developed to suit the retail environment, covering skills and tools which can be used to deal with difficult customers. In current times we have seen an increase in conflict and violence in stores when interacting with customers. These webinars have been designed to address the increasing...

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Message from the CEO: 28 July 2020

As the number of COVID-19 infections continue to rise in parts of the country, it is important that all...

As the number of COVID-19 infections continue to rise in parts of the country, it is important that all NRA members, regardless of their location, remain vigilant. Retailers have also had to face an increase in anti-social, aggressive and sometimes violent behaviour from customers. Indeed, since the outbreak of COVID-19,...

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