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16
Oct

Customer Aggression Training

A must-have in today’s retail industry, this course empowers customer-facing retail staff with practical knowledge for managing abusive or...

A must-have in today’s retail industry, this course empowers customer-facing retail staff with practical knowledge for managing abusive or aggressive situations that may arise and gives teams the confidence to put those skills into action. In this 2-hour workshop, we focus on best-practice strategies and provide practical guidance tailored for...

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23
Oct

Peak Season Insights Breakfast

Join us for the ARA x NRA Peak Season Insights Breakfast 25! Join us on Thursday 23 October 2025 for...

Join us for the ARA x NRA Peak Season Insights Breakfast 25! Join us on Thursday 23 October 2025 for the Australian Retailers Association and National Retail Association’s Peak Season’s Insights Breakfast, brought to you by Afterpay. This essential retail event sets the stage for a successful peak trading period.  ​ Hosted by Chris...

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20
Nov

Employment Relations Breakfast

Join us for the ARA x NRA Employment Relations Breakfast 25 Beyond Compliance: Building a Psychologically Safe Retail Workforce Join us...

Join us for the ARA x NRA Employment Relations Breakfast 25 Beyond Compliance: Building a Psychologically Safe Retail Workforce Join us on Thursday 20 November 2025 at Zinc, Fed Square, Melbourne for the ARA and NRA’s Employment Relations Breakfast, brought to you by Rest. ​ This important industry event will explore the evolving workplace landscape, from psychosocial safety and...

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22
Jan

Managing psychosocial hazards in the workplace: An employer’s duty of care

Psychosocial hazards are increasingly recognised as a major workplace health and safety risk, and employers must understand their duty...

Psychosocial hazards are increasingly recognised as a major workplace health and safety risk, and employers must understand their duty of care in managing them. This webinar will break down what these hazards mean in practice and how businesses can meet their legal obligations while protecting staff and culture. We’ll cover: ...

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