Our Work

Creating vibrant retail precincts through shared intelligence, collaboration and vigilance.

The National Retail Association (NRA) is seeking to bring together retailers, shopping centres, law enforcement, emergency services and government to create safer, more vibrant retail precincts through the Safe Retail Precincts initiative.

The modern world presents new challenges every day and unfortunately, the threat of dangerous or serious events, such as armed attacks or severe weather events, is ever-increasing.

Retail precincts are environments in which large crowds gather and we all have a responsibility to be aware, prepared and vigilant to ensure our retail precincts remain safe, vibrant spaces.



Survey Information: Retail Theft – Verbal and Physical Aggression Survey 2018 (PDF) >

Retail Crime

Did you know that retail crime, such as shoplifting, robbery and vandalism, costs Australian businesses up to $9 billion each year?

Retail crime costs us all. Every single incident erodes profitability for businesses, increases the cost of goods to consumers, endangers frontline staff while also wasting their time, and ultimately reduces the appeal of our retail precincts to customers.

Considering the impact of retail crime, it’s astonishing to know that an estimated less than 20% of retail crimes are reported to the police.


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Counter Terrorism

Although active armed offender incidents are very rare in Australia, these types of devastating events can occur and crowded places, such as shopping centres, have been targeted in other events around the world.

Do you know what to do if an active armed offender came into your business with the sole intention of hurting people? Like any emergency, you should have a well-practiced plan for what to do.

The National Retail Association has specific training to help retailers prepare, survive and recover from active armed offender incidents. Contact us at policy@nra.net.au for more information.


Active Armed Offender Incidents Identifying Suspicious Behaviour
Retail Crime Committees

Retail crime is a critical issue for the industry with far-reaching economic, physical and emotional impacts.

The NRA’s Retail Crime committees bring together representatives from Police and Law Enforcement agencies with Loss Prevention specialists from across from many of Australia’s major retailers. Discussions focus on crime trends, organized crime syndicates, and sharing intelligence to improve prevention and prosecution.

The committees meet both nationally and in five state committees to accommodate local law enforcement.

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The Policy & Advocacy Team

David Stout

David Stout

Director Policy National Retail Association
David is a highly-respected senior executive across a wide range of retail sectors including corporate affairs, operations, customer insights, finance, procurement, risk and regulation, stakeholder engagement, community and supply chain.  He is favourably regarded as a bipartisan and ethical operative in best practice across retail and corporate industry, regional and urban councils, local and state governments, and is currently involved in multiple advisory groups / committees.
Ebony Johnson

Ebony Johnson

Project Manager, Policy National Retail Association
As Project Manager in the Policy team, Ebony brings a strong background across the retail, textile, and hospitality sectors in project management, stakeholder relations, marketing and communications. Ebony provides project management expertise to multiple projects, including sustainability, product safety, retail crime and committees.
Lily Charlton

Lily Charlton

Senior Policy Officer National Retail Association
Lily Charlton is an experienced policy officer who provides a high level of professionalism and organisation. Lily’s remit oversees the delivery of policy submissions to government, industry committees, industrial commission trading hour applications and supporting government relations. Lily ensures the policy team consistently meets or exceeds key deliverables on a range of NRA projects across sustainability, retail crime, product safety and trading hours.

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