Think globally, act locally

Late last week, I had the pleasure of attending the Innovation and Investment Summit, part of the Queensland Government’s...

Late last week, I had the pleasure of attending the Innovation and Investment Summit, part of the Queensland Government’s Advance Queensland Initiative. Throughout the summit, some of the world’s best visionaries in technology and innovation came together to share their insights and empower delegates to harness innovation. Each of the visionaries...

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Adverse action for shifting worker to part-time

This week we look at a recent case where a club was ordered to pay over $415,000 in compensation...

This week we look at a recent case where a club was ordered to pay over $415,000 in compensation when they breached multiple IR laws and engaged in adverse action by modifying an employee’s hours from full-time to part-time without mutual consent to avoid extra costs of a worker’s...

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Call for submission: Australian Consumer Law Review

Consumer Affairs Australia and New Zealand (CAANZ) are currently undertaking a review of the Australian Consumer Law (ACL), which...

Consumer Affairs Australia and New Zealand (CAANZ) are currently undertaking a review of the Australian Consumer Law (ACL), which is the national law governing fair trading and consumer protection across all jurisdictions of Australia. The National Retail Association (NRA) will be making a submission to CAANZ, on behalf of members...

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Information overload in the workplace

Information overload is an increasing problem both in the workplace and in our personal lives. We are no longer able...

Information overload is an increasing problem both in the workplace and in our personal lives. We are no longer able to switch off with smart phones, tablets and laptops to keep us connected and up to date on the go. In office spaces, the problem seem to spread. When employees are overloaded...

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BDO’s Retail Inventory & Stock Management Webinar

Thank you to the NRA members who attended the recent BDO webinar. Inventory is one of the most important parts...

Thank you to the NRA members who attended the recent BDO webinar. Inventory is one of the most important parts of any retail business. It is one of the biggest investments and something that most retailers spend a majority of their time managing. Adequate stock controls are needed to reduce inventory...

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Could your business be the 2016 Sustainability Excellence Award winner?

Running a sustainable business means investing time and energy, constantly analysing your operations and measuring performance to manage financial,...

Running a sustainable business means investing time and energy, constantly analysing your operations and measuring performance to manage financial, social and environmental risks, obligations and opportunities. 2015 National Retail Association Rewards for Excellence Sustainability Excellence Award winners LUSH demonstrated a true commitment to maintaining a ‘green’ philosophy throughout their business. We...

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Does your business have a plan for managing parental leave?

All Australian employees are entitled to parental leave if they have worked for their employer for a least 12...

All Australian employees are entitled to parental leave if they have worked for their employer for a least 12 months: before the date or expected date of birth. Parental leave entitlements may include: • Maternity leave • Paternity and partner leave • Adoption leave • Special maternity leave • A safe job and no safe...

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Why is great customer experience important and what does it look like?

Customer experience is more than a sales assistant smiling and ‘going the extra mile’ now means more than offering...

Customer experience is more than a sales assistant smiling and ‘going the extra mile’ now means more than offering your loyal customers $2 off their next order. Consumers are demanding seamless, personable and extraordinary experiences from each interaction with your brand. From the initial search on Google to the unwrapping...

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Australia has been named as a global leader in moving towards a cashless future

In a new global report, “The Cashless Journey,” MasterCard Advisors tracked how 33 major economies are progressing from cash-based...

In a new global report, “The Cashless Journey,” MasterCard Advisors tracked how 33 major economies are progressing from cash-based to cashless societies. The report identifies new technologies, government programs and consumer preferences as key factors that are driving this shift, creating more productive and inclusive economies. Cash still accounts for...

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Do’s and dont’s of online reviews

With reviews at the click of a button, consumers are no longer taking the word of a sales person...

With reviews at the click of a button, consumers are no longer taking the word of a sales person as gospel. Online reviews can generate brand awareness, upsell customers, build trust and loyalty, however they can also create headaches for business with a few strokes of the keyboard. As a...

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2016 Top 50 People in E-Commerce published

Internet Retailing has launched the 2016 Top 50 People in E-Commerce publication. Selected by Internet Retailing and a panel of...

Internet Retailing has launched the 2016 Top 50 People in E-Commerce publication. Selected by Internet Retailing and a panel of e-commerce experts, the annual Top 50 People in E-Commerce recognises the biggest and brightest talents in the Australian e-commerce industry. To be eligible, individuals must be responsible for driving e-commerce operations...

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Message from the CEO: 26 April 2016

As the Chairman mentioned in last week’s message, we have farewelled CEO Trevor Evans, who has been preselected to...

As the Chairman mentioned in last week’s message, we have farewelled CEO Trevor Evans, who has been preselected to contest a seat at the Federal Election on July 2nd. While the National Retail Association is strictly a non-partisan organisation, we do wish Trevor every success. It is important that...

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Get expert advice on promoting your business online at a free Google event

Embracing the web is increasingly important for businesses of all sizes. Digitally engaged businesses are four times more likely...

Embracing the web is increasingly important for businesses of all sizes. Digitally engaged businesses are four times more likely to be hiring, and double as likely to be growing revenue than those who don’t. That’s why we wanted to let you know about an upcoming Google livestream event that helps...

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Could you be NRA’s 2016 Franchisee of the Year?

Could you be National Retail Association’s 2016 Rewards for Excellence Franchisee of the Year? As a finalist or winner, franchisees...

Could you be National Retail Association’s 2016 Rewards for Excellence Franchisee of the Year? As a finalist or winner, franchisees can boost morale and increase engagement within their business. Gaining recognition as a leader in the industry sets your business apart from the crowd. Awards increase interest, trust and respect for...

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Shoppers are exhausted by digital ubiquity

Shoppers are becoming exhausted by digital ubiquity and are therefore beginning to seek sanctuary in physical retail stores for...

Shoppers are becoming exhausted by digital ubiquity and are therefore beginning to seek sanctuary in physical retail stores for the human to human experience that bricks and mortar provides. The ‘fittest’ retailers are able to capitalise on this consumer desire, by utilising the power of personalisation within the store experience. From...

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Download your visitor ticket for FREE

As a valued member of NRA, I would like to inform you ASAP that TOTAL Retail & Payments EXPO...

As a valued member of NRA, I would like to inform you ASAP that TOTAL Retail & Payments EXPO we have launched their visitor ticket. Click here to download the visitor ticket. This visitor ticket contains the FREE seminar theatre sessions, $150 off your conference ticket (discount code in the...

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