With customers mingling their purchases between online and in-store, the view they have when dealing with a retailer is...
With customers mingling their purchases between online and in-store, the view they have when dealing with a retailer is one of unity. They do not define their relationship based on where they purchase but rather who they purchase with. The consequences of this run deep into in-store businesses and more...
Many consumers want information about where their food comes from. It is against the law for suppliers to mislead...
Many consumers want information about where their food comes from. It is against the law for suppliers to mislead you about the country of origin of products. New country of origin food labels On 1 July 2016, a new country of origin food labelling system will commence under the Australian Consumer...
The Lord Mayor Robert Doyle and Minister for Employment and Public Transport, Jacinta Allan successfully launched the Melbourne Retail...
The Lord Mayor Robert Doyle and Minister for Employment and Public Transport, Jacinta Allan successfully launched the Melbourne Retail and Hospitality Strategy Year 2 Report on 7 April. Mr Doyle noted, “Employment in both our retail and hospitality industries is up; we gained eight per cent more hospitality outlets from...
Inside Retail and Association and Communications Events have announced the finalists for the inaugural Retail Customer Excellence Awards, to...
Inside Retail and Association and Communications Events have announced the finalists for the inaugural Retail Customer Excellence Awards, to be held in Melbourne in May. The awards program was launched earlier this year and is aimed at raising the profile of Australian retail businesses that place the customer at the...
The Australia-New Zealand Counter-Terrorism Committee (ANZCTC) has launched a set of guidelines for Government and business to help protect...
The Australia-New Zealand Counter-Terrorism Committee (ANZCTC) has launched a set of guidelines for Government and business to help protect Australians from the threat that improvised explosive (IED) devices pose in places of mass gathering. The guidelines were developed to reduce the vulnerability to the threat of terrorism. They are targeted...
One of the most popular training programs the NRA has been delivering in recent years has been the one...
One of the most popular training programs the NRA has been delivering in recent years has been the one day Customer Service workshop. High staff turnover and a high casual workforce can make suitable professional development programs for retail staff hard to find. This is why over the past year,...
Last Friday night saw Brisbane’s leading CEOs swap the boardroom for the City Hall dance floor to raise funds...
Last Friday night saw Brisbane’s leading CEOs swap the boardroom for the City Hall dance floor to raise funds for Dancing CEO’s, an annual gala event to support Women’s Legal Service and the prevention of domestic violence. The National Retail Association (NRA) was proud to be an event sponsor...
Professional development is a term that makes eyes roll in offices around the world, but it shouldn’t be about...
Professional development is a term that makes eyes roll in offices around the world, but it shouldn’t be about “doing your hours”, it is an opportunity to enhance your knowledge and skills. Whether you are at the top of your field or just starting out, there is always something new...
A director at ANZ has been awarded $110,000 in damages for being unfairly dismissed for serious misconduct. The Bank...
A director at ANZ has been awarded $110,000 in damages for being unfairly dismissed for serious misconduct. The Bank alleged Mr Bartlett had amended a confidential internal email and mailed it to a journalist at the Australian Financial Review. Mr Bartlett’s claim was previously dismissed by Justice Adamson in a...
One of the discussions taking place at the International Labour Conference (ILC)in June 2016 concerns the regulation of global...
One of the discussions taking place at the International Labour Conference (ILC)in June 2016 concerns the regulation of global supply chains. As well as the need for regulation in addition to existing international labour standards, there is a great diversity of arrangements which fall into global supply chain within...
As part of the Next Generation Banknote Program (NGB), the Reserve Bank of Australia this week released images of...
As part of the Next Generation Banknote Program (NGB), the Reserve Bank of Australia this week released images of the new $5 banknote that will be issued into circulation from 1 September 2016. Mindful of the increasing threat posed by counterfeiters, the NGB project will culminate in new, more...
The National Retail Association exists to be a strong voice for the retail sector in the media and with...
The National Retail Association exists to be a strong voice for the retail sector in the media and with government and policy makers. We are not only Australia’s largest peak body for retailers, but also the most representative – with members across all aspects of the retail, fast food...
According to the Australian Bureau of Statistics (2007), one in five Australian adults will experience a mental illness in...
According to the Australian Bureau of Statistics (2007), one in five Australian adults will experience a mental illness in any given year. With common conditions like depression and anxiety becoming more prevalent in the workplace, businesses are being urged to consider how they manage mental health issues amongst their...
Nominations are open for the National Retail Association’s (NRA) Rewards for Excellence 2016. Rewards for Excellence aims to acknowledge and...
Nominations are open for the National Retail Association’s (NRA) Rewards for Excellence 2016. Rewards for Excellence aims to acknowledge and reward individuals and businesses in the retail sector that are thought leaders in their field, whilst promoting the diversity of viable career opportunities in an ever evolving industry. The NRA recently...
In today’s increasingly fragmented yet hyper-connected society, consumer behaviour can no longer be predicted, and yet all voices still...
In today’s increasingly fragmented yet hyper-connected society, consumer behaviour can no longer be predicted, and yet all voices still need to be heard. As retailers attempt to be more relevant to their target audiences, and cater to their unique needs, retailers are adapting their service offers and store experience strategies...
To help raise money for the prevention of domestic violence, 12 brave CEO's will swap their suits for sequins...
To help raise money for the prevention of domestic violence, 12 brave CEO's will swap their suits for sequins on April 15 in a hotly contested dance-off at Brisbane City Hall. A limited number of balcony tickets are still available, with all-night access to the main auditorium, a two course...