This week, we’ve seen suggestions in the media that recent high-profile collapses like Dick Smith, Masters and Laura Ashley...
This week, we’ve seen suggestions in the media that recent high-profile collapses like Dick Smith, Masters and Laura Ashley signal that the retail industry is entering a period of ‘doom and gloom’. Negative commentary never helps consumer confidence and retail spending. The National Retail Association has been working hard to...
A recent study, published in Gender, Work and Organization, suggests that customer-perpetrated sexual harassment is prevalent across the Australian...
A recent study, published in Gender, Work and Organization, suggests that customer-perpetrated sexual harassment is prevalent across the Australian service sector, including the retail industry. The study, titled “‘But it’s your job to be friendly’: Employees coping with and contesting sexual harassment from customers in the service industry,” suggests that...
The National Retail Technical Standards Committee will be meeting in Sydney later this month to discuss the current challenges...
The National Retail Technical Standards Committee will be meeting in Sydney later this month to discuss the current challenges of product safety and compliance. The committee is an important forum for the development of the retail industry policy. It communicates regularly with government decision-makers and agencies, including Standards Australia, the...
Following early trials of beacon technology at Westfield Hornsby in NSW, the Internet of Things revolution for retail is...
Following early trials of beacon technology at Westfield Hornsby in NSW, the Internet of Things revolution for retail is a reality. Zebra Technologies’ senior technical director for Asia Pacific Wayne Harper imagines a scenario in the near future: one where in-store IoT systems power dynamic cross- or up-sell opportunities. You pick...
At the National Retail Association (NRA) we understand that your business has a range of professional development needs. To help...
At the National Retail Association (NRA) we understand that your business has a range of professional development needs. To help our members meet their training and professional development requirements, we have partnered with the Association for Data-Driven Marketing and Advertising (ADMA) to deliver their marketing education program. We call it the...
The hardware, building and garden supplies category of retail is expected to generate in excess of $18.2 billion in...
The hardware, building and garden supplies category of retail is expected to generate in excess of $18.2 billion in turnover this financial year, representing growth of 6.9 per cent. Following a busy holiday trading period for the retail industry in general, the Australian economy, and retail in particular, is beginning...
The National Retail Association (NRA) has launched the Foundation Skills for Retail Web Portal, providing free training and professional...
The National Retail Association (NRA) has launched the Foundation Skills for Retail Web Portal, providing free training and professional development resources for language, literacy and numeracy practitioners operating across the Australian retail industry. The portal has been produced by the NRA with the assistance of funding provided by the Australian...
The retail trade figures for January, released today, showed a steady start to the year with an increase in...
The retail trade figures for January, released today, showed a steady start to the year with an increase in turnover 0.3 per cent for the month, seasonally adjusted, and a 4.0 increase compared with January last year. This steady, if not spectacular, growth is welcome as we see consumer sentiment...
In the retail sector we can often get caught up in day-to-day operational matters such as turnover, staffing, pricing...
In the retail sector we can often get caught up in day-to-day operational matters such as turnover, staffing, pricing or advertising. During the rush of commercial life, we can sometimes overlook the fact that some people are struggling to simply put a roof over their heads. An important part of...
The demotion of an employee may not in all circumstances meet the meaning of dismissed in section 385 of...
The demotion of an employee may not in all circumstances meet the meaning of dismissed in section 385 of the Fair Work Act 2009 (Cth) (the Act). Consideration must be given to the continuation of employment, the whether the demotion imposed a significant reduction in status and payment. The recent...
This recent case warns that labour hire companies cannot “abrogate responsibilities to afford procedural and substantive fairness to...
This recent case warns that labour hire companies cannot “abrogate responsibilities to afford procedural and substantive fairness to a dismissed employee by relying on the fact that unfair treatment was meted out by another entity in which had placed the employee.” Adecco Australia were found by the FWC...
In Australia, one in four women has experienced violence from an intimate partner, whilst one woman is killed by...
In Australia, one in four women has experienced violence from an intimate partner, whilst one woman is killed by her male partner every five or six days. The retail industry has one of the largest female workforces in Australia, and is also one of the most gendered industries with almost...
In the recent case of Rooney v Pickles Auctions FWC 858 (9 February 2016), an employer has been...
In the recent case of Rooney v Pickles Auctions FWC 858 (9 February 2016), an employer has been commended for his efforts in following due termination process. The National Retail Association consistently reminds its members of the equal weight given to a valid reason for termination as well...
What are the big trends for retailers to watch in 2016? How is digital innovation transforming the retail industry? How do...
What are the big trends for retailers to watch in 2016? How is digital innovation transforming the retail industry? How do you create a brand for the future? Devising a strategic marketing plan, when the rules, and the tools, for creating them are in a constant state of evolution, is more challenging,...
The Competition and Consumer Amendment (Payment Surcharges) Act 2016 commenced on 25 February 2016. The Act insert a new...
The Competition and Consumer Amendment (Payment Surcharges) Act 2016 commenced on 25 February 2016. The Act insert a new section into the Competition and Consumer Act 2010 (CCA) which bans excessive payment surcharges. The introduction of this ban now prohibits excessive surcharges relating to payments covered by a Reserve Bank...
NSW and Queensland governments are both looking at banning plastic shopping bags. This issue has long been debated by governments...
NSW and Queensland governments are both looking at banning plastic shopping bags. This issue has long been debated by governments over the years. Some of Australia’s less populous states and territories have already implemented bans of certain types of plastic bags. Bans are a blunt policy response to most problems but,...