Google is moving to mobile-first indexing in September. What does this mean for you?

No surprise, most digital users search through Google via their mobile device. There has been a universal rise in...

No surprise, most digital users search through Google via their mobile device. There has been a universal rise in person on person collisions as people walk with their  heads buried in their phones. Okay in all seriousness, users are reliant on their mobile devices. The following  snapshot of cross-device usage...

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COVID Controversy: Obtaining pandemic-relevant information from employees

By Andrew Piper and Alex Millman, NRA Legal As businesses navigate the challenges of ensuring the health and safety of...

By Andrew Piper and Alex Millman, NRA Legal As businesses navigate the challenges of ensuring the health and safety of their customers and employees during the COVID-19 pandemic, they must be careful to avoid infringing upon the privacy of their employees. A recent decision in the Fair Work Commission is useful...

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Battery Stewardship Scheme Info Sessions

They are an essential component that we use to power many types of devices, but what happens to batteries...

They are an essential component that we use to power many types of devices, but what happens to batteries after they are no longer useful? According to the Battery Stewardship Council, Australian’s reliance on batteries has increased to the point where a projected 186,000 tonnes of lithium waste will end...

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Zero Moment of Truth – What is it, and is it still relevant?

This shouldn’t be news to anyone, but the internet has changed things – forever. So I was surprised at a...

This shouldn’t be news to anyone, but the internet has changed things – forever. So I was surprised at a recent event that even after 8 years, very few people in a room of marketing professionals had heard of the Zero Moment of Truth. The Zero Moment of Truth was...

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Message from the CEO | 15 September 2020

Following months of the most stringent lockdown measures in the country, the Victorian Government has announced an expanded financial...

Following months of the most stringent lockdown measures in the country, the Victorian Government has announced an expanded financial relief package to help stem the job losses in Australia’s second most populous state. Tens of thousands of Victorian businesses will now be eligible for cash grants, payroll relief and cashflow...

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Mental health and wellbeing during COVID 19

“The mental health and wellbeing of your employees will be one of the keys to business continuity and commercial...

“The mental health and wellbeing of your employees will be one of the keys to business continuity and commercial success now and in the future” COVID-19 has had a devastating impact on the retail sector and never before has workplace mental health and wellbeing been more important. The physical health crisis...

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Retailers support SA plastics ban but more time and support needed

The National Retail Association (NRA) commends the South Australian government for its action on single-use plastics, but insists more...

The National Retail Association (NRA) commends the South Australian government for its action on single-use plastics, but insists more time and support is needed to help businesses to prepare and comply. South Australia is the first state to ban single-use plastic items such as straws, cutlery, stirrers as well as...

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Queensland criminalises “wage theft” despite employer concerns

The National Retail Association (NRA) is disappointed that the Queensland Government today passed its “wage theft” legislation despite the...

The National Retail Association (NRA) is disappointed that the Queensland Government today passed its “wage theft” legislation despite the concerns of business groups. Despite serious questions as to the whether the legislation can actually be enforced under the Constitution, the Queensland Police Service (QPS) and the State Director of Public...

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Retail industry fast adopting Australasian Recycling Label

The Australian Council of Recycling (ACOR) has released the results of an independent national audit of packaging environmental labelling...

The Australian Council of Recycling (ACOR) has released the results of an independent national audit of packaging environmental labelling in Australia. The independent audit found that across supermarkets, takeaway outlets, and convenience stores in two capital cities found after only two years in market; 88% of the packaging components sampled...

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Message from the CEO | 8 September 2020

After being in lockdown for weeks on end, the Victorian Government has announced a roadmap to steadily reopen the...

After being in lockdown for weeks on end, the Victorian Government has announced a roadmap to steadily reopen the state. Unfortunately, asides from essential retail outlets, the sector will remain closed until at least 26 October. This will bring the total time that retail has been in lockdown to...

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Blue Yonder | 6 key supply chain planning strategies to prepare for the new normal

BlueYonder and NRA Technology partner Zebra Technologies will be jointly hosting the webinar Empowering distribution centres – Keeping the...

BlueYonder and NRA Technology partner Zebra Technologies will be jointly hosting the webinar Empowering distribution centres – Keeping the lights on through ongoing disruption on Tuesday 15th September at 12:00pm. Register for the webinar here   By now we all understand the importance of adapting to the impacts of COVID-19. The critical...

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Presumptuous payroll rules end in heavy penalties for employer

By Alex Millman and Lindsay Carroll, NRA Legal In a stern warning for employers who “automate” certain parts of their...

By Alex Millman and Lindsay Carroll, NRA Legal In a stern warning for employers who “automate” certain parts of their payroll processes, the South Australian Employment Tribunal (the Tribunal) has slammed an employer with significant penalties for automatically deducting unpaid meal breaks from an employee’s day. The Tribunal also imposed penalties...

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Make time to ask R U OK this Thursday

The National Retail Association has been putting the mental health of our retailers at the forefront over the past...

The National Retail Association has been putting the mental health of our retailers at the forefront over the past several months, from providing resources on mental health support on our COVID-19 page, to hosting webinars, to joining forces with our Workplace Wellness partner Luemo. However, in your own workplace it...

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The best eCommerce secrets are right under your nose

There’s a fairly straightforward formula used when it comes to creating online retail stores. We’re talking homepage, PLP, PDP,...

There’s a fairly straightforward formula used when it comes to creating online retail stores. We’re talking homepage, PLP, PDP, inner content pages, blog. You know the drill. These best practice structures are accepted by the online community (customers, business owners and marketers alike) as the expected layout for an eCommerce...

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NRA wants to hear from retailers: Foundation Skills for Your Future Program

The National Retail Association has been appointed to the panel of Service Providers for the Foundation Skills for your...

The National Retail Association has been appointed to the panel of Service Providers for the Foundation Skills for your Future Program (FSK). If you have employees with gaps in their language, literacy, numeracy or digital skills, please get in touch with the NRA to discuss developing a fully funded program...

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Flight Centre’s customised hygiene service solution

The pandemic crisis has led to dramatic shifts in consumer behavior. Our retail customers have their work cut out...

The pandemic crisis has led to dramatic shifts in consumer behavior. Our retail customers have their work cut out for them to increase shopper dwell time, maintain loyalty and increase consumer confidence in a more visible – and permanent way. Five months after COVID-19 hit Australia, businesses are realising that...

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