Free digital lessons for the time poor with Google

Google in partnership with the Australian Chamber of Commerce & Industry have created a free training platform offering practical...

Google in partnership with the Australian Chamber of Commerce & Industry have created a free training platform offering practical training modules on all things digital called The Digital Garage. Each lesson is broken up into two parts, Watch the Lesson and Put it into Practice. Lessons are short 3 or...

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Message from the CEO: 31 October 2016

It’s shaping up as possibly the most significant week for retail industry data, as we look for indications of...

It’s shaping up as possibly the most significant week for retail industry data, as we look for indications of the upcoming pre-Christmas period.  Firstly, the Reserve Bank Board will meet tomorrow for its regular discussion of monetary policy. And while general financial industry talk is playing down the chances...

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Are You Ready for Business Christmas Functions?

With the festive season rapidly approaching, businesses are gearing up for Christmas work functions, but as we all know...

With the festive season rapidly approaching, businesses are gearing up for Christmas work functions, but as we all know alcohol and employment don’t necessary pair well. When things get ‘out of hand’ at a Christmas party the ‘hangover’ for employers can last well beyond the morning after. We all know...

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Helping your workers learn new skills

Low levels of literacy and numeracy does not mean that an individual is not capable of reading or completing...

Low levels of literacy and numeracy does not mean that an individual is not capable of reading or completing workplace tasks. Rather it means the reading and numeracy tasks of their job role may, on occasion, be beyond their existing skill level and they may need some additional time...

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Policy Update: Plastic bag ban in NSW

The New South Wales Parliament is currently considering a Bill to prohibit retailers from supplying certain types of plastic...

The New South Wales Parliament is currently considering a Bill to prohibit retailers from supplying certain types of plastic bags to their customers. If passed, the new law will prevent retailers from supplying plastic bags to customers to carry goods bought, or to be bought, from the retailer that are...

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Is this the answer to transforming your retail business?

As 2016 comes to a close, we all begin looking for ways to inspire our teams ahead of the...

As 2016 comes to a close, we all begin looking for ways to inspire our teams ahead of the new year. It's the perfect time to come together as a business, reflect on your achievements from the past 12 months, be inspired by industry thought leaders and set collective...

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Message from the CEO: 24 October 2016

Retailers have reason to be hopeful of a very Merry Christmas in 2016, following the release of the Commonwealth...

Retailers have reason to be hopeful of a very Merry Christmas in 2016, following the release of the Commonwealth Bank Business Sales Index (BSI) for September. The BSI – released late last week – was jam-packed with good news for retailers on the consumer spending front and this should act...

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The Legalities of Workplace Liability

The Fair Work Ombudsman has warned employers and those in management positions to be careful of their actions when...

The Fair Work Ombudsman has warned employers and those in management positions to be careful of their actions when it comes to workplace liability.  Accessorial liability provisions contained in the Fair Work Act now make it possible that with body corporate employers, proceedings may be brought not only against...

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Slight increase in August retail sector

The Australian Bureau of Statistics (ABS) retail trade figures released today show a slight increase on the July 2016...

The Australian Bureau of Statistics (ABS) retail trade figures released today show a slight increase on the July 2016 figures, but still demonstrate that the sector is experiencing a flat period.  In seasonally adjusted terms, retail turnover rose by 0.4 per cent in August, which follows the stagnant figures...

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Changes to the Queensland Retail Shop Lease Act

Amendments to the Queensland Retail Shop Lease Act 1994 (Qld) made earlier this year in May are due to...

Amendments to the Queensland Retail Shop Lease Act 1994 (Qld) made earlier this year in May are due to come into effect from the 25th November 2016. The Queensland legislation sets mandatory minimum standards for retail shop leases in the state. Among other things, amendments to the Act will alter...

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Maximising Your Customer Database

by Matt Forman, Traffika One of the biggest strengths of digital marketing is the ability to speak directly to your target...

by Matt Forman, Traffika One of the biggest strengths of digital marketing is the ability to speak directly to your target audience. In a world where we see literally hundreds of ads every day the ability to tailor our messaging to speak to the right audience at the right time is...

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Message from the CEO: 17 October 2016

Love it or loathe it - it’s no secret that 90s fashion has been seeping into fashion stores all...

Love it or loathe it - it’s no secret that 90s fashion has been seeping into fashion stores all year. I wonder how many teenage girls even realise they’re dressing exactly like their mums did back in their heyday! But the real irony for south-east Queensland retailers selling out of...

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New four-year WRAPS plans released

NATIONAL: The top 5 skills needed in the retail sector in the next 5 years are customer service, technology,...

NATIONAL: The top 5 skills needed in the retail sector in the next 5 years are customer service, technology, communication, leadership and management, according to the new WRAPS plan. The Wholesale, Retail and Personal Services (WRAPS) Industry Reference Committee (IRC) is responsible for ensuring nationally recognised qualifications deliver the skills and knowledge required...

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New portal for reporting retail crime

NSW: As the retail industry enters the lead-up to the busy Christmas period, an important issue confronting the industry...

NSW: As the retail industry enters the lead-up to the busy Christmas period, an important issue confronting the industry is that of retail crime and loss prevention. The NRA takes this matter very seriously, and over time has established a very close working relationship with the NSW Police Force to...

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Learn about omnichannel retail from global leaders

SYDNEY 26-27 OCT: Omnichannel Retail Experience & Digital Transformation Conference The retail world has been changing significantly for the past few...

SYDNEY 26-27 OCT: Omnichannel Retail Experience & Digital Transformation Conference The retail world has been changing significantly for the past few years and the paradigm shift of the consumers’ expectation has been the main talking point for every retailer. Consumers want a seamless customer experience in their shopping journey and expect...

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Financial incentives for hiring trainees

Over the last 12 months, the NRA has delivered training to over 200 jobseekers through the Skilling Queenslanders for...

Over the last 12 months, the NRA has delivered training to over 200 jobseekers through the Skilling Queenslanders for Work program, and we are very pleased to report that almost 50% of these people have found employment in retail. To encourage business owners to employ people through the program, the...

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