CEO’s sleepout for a good cause

On any given night 1 in 200 people in Australia are homeless with over 105,000 people without permanent accommodation...

On any given night 1 in 200 people in Australia are homeless with over 105,000 people without permanent accommodation each year. From those, 2 out of 3 people who look for crisis housing are turned away due to a lack of vacancies. The road to homelessness is different for each...

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Take control of online reviews

Online review sites can be a cause for concern for many businesses, especially SMEs. A few scathing reviews can turn...

Online review sites can be a cause for concern for many businesses, especially SMEs. A few scathing reviews can turn away potential customers, and encourage loyal ones to seek out competitors. However if handled correctly, online reviews can be a fantastic customer service tool, build brand awareness, upsell customers, and build...

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1st annual FinTech award winners

The Fintech start-up scene is flourishing, and one Australian company has come out on top. Fintech describes the technology segment...

The Fintech start-up scene is flourishing, and one Australian company has come out on top. Fintech describes the technology segment that is disrupting sectors such as mobile payments, loans, fundraising, money transfers, and more. Offering new solutions for B2B and B2C businesses as well as consumers, you may already be...

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Don’t miss retail’s night of nights

Are you ready for Retail’s biggest night of the year? The countdown is on until the National Retail Association (NRA)...

Are you ready for Retail’s biggest night of the year? The countdown is on until the National Retail Association (NRA) hosts Australia’s most anticipated retail awards evening – The NRA’s Rewards for Excellence Gala Dinner. Tickets are now on sale for the extravagant Rio themed Gala Dinner which is to be...

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MEMBER ONLY ARTICLE – Modern Award Reviews Payment of Wages

On 15 June 2016, the Fair Work Commission released a statement to advise how the Full Bench proposed to...

On 15 June 2016, the Fair Work Commission released a statement to advise how the Full Bench proposed to deal with the payment of wages in relation to five issues; timing of payment of wages, removing a restriction on the days for payment of wages, timing of payment on...

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MEMBER ONLY ARTICLE – High Income Threshold Increase in Unfair Dismissal Claims

On Thursday 23 June 2016, the Fair Work Commission announced it would increase filing fees, high income thresholds and...

On Thursday 23 June 2016, the Fair Work Commission announced it would increase filing fees, high income thresholds and compensation caps for unfair dismissal applications. For unfair dismissal claims occurring on or after the 1 July 2016, the high income threshold will be increased to $138,900 and the compensation limit...

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A guide to trademarking

Anyone in business would know that it is always a good idea to register your trademarks to protect them...

Anyone in business would know that it is always a good idea to register your trademarks to protect them for your business. In fact, there’s a little saying that’s been going around, especially when it comes to the topic of UGG boots: “Don’t be an Ugg. Register your trademark before...

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Message from the CEO: 27 June 2016

For many years there has been intense debate across the retail and shopping centre industries concerning how retail leases...

For many years there has been intense debate across the retail and shopping centre industries concerning how retail leases are regulated and issues surrounding distortions in market power. There has been numerous reviews by the Productivity Commission resulting in the lodgement of significant numbers of submissions from both sides of...

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FWO Imposes Record Penalties to Director Underpaying Security Guards

The Fair Work Ombudsman (FWO) declared the Director of security company ‘Step Ahead Security Services’ had deliberately underpaid eight...

The Fair Work Ombudsman (FWO) declared the Director of security company ‘Step Ahead Security Services’ had deliberately underpaid eight casual employees hired as security guards by over $20,000 over a three-month period. The Director was ordered to personally repay the employees as well as paying penalties of over $50,000 with...

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Youth unemployment and the retail industry

Throughout the current federal election there has been a consistent focus on jobs creation, and how more Australians can...

Throughout the current federal election there has been a consistent focus on jobs creation, and how more Australians can be assisted into the workforce. As part of this discussion, there has been a particular emphasis on jobs for young people, and what initiatives will best address the current issue of...

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Free retail business health check

Technology moves so fast it’s hard to keep up with the latest software and IT solutions. With new accounting software,...

Technology moves so fast it’s hard to keep up with the latest software and IT solutions. With new accounting software, payment gateways and CRM systems being launched every month, how do you, as a retailer, ensure you are using the best retail management solutions for your business? Our partners at iVend...

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MEMBER ONLY ARTICLE – Another 7-Eleven Faces Record Penalties for Underpaying Workers

On Monday 20th June, the Federal Circuit Court imposed a record penalty of over $400,000 against a West End...

On Monday 20th June, the Federal Circuit Court imposed a record penalty of over $400,000 against a West End 7-Eleven store that systematically exploited employees. As Judge Jarrett found the 7-Eleven franchisee had shown “contemptuous disregard” for Australian workplace law and deceiving the Fair Work Ombudsman (FWO), he handed down...

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Immersive experiences draw consumers

Bricks and mortar stores have entered the era of digital, however it’s not all doom and gloom for retailers...

Bricks and mortar stores have entered the era of digital, however it’s not all doom and gloom for retailers who believe physical store fronts are still key to the shopping experience. A report from brand intelligence firm L2 suggests that 72% of shoppers consider the bricks and mortar experience most...

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Millennials and work perks

Millennials are the tech generation. They are the movement of young start-ups who expect more from employers than generations...

Millennials are the tech generation. They are the movement of young start-ups who expect more from employers than generations before them. Although the colourful offices of Google with sleeping pods, massage rooms and free gourmet food may be the extreme end of the company perk spectrum, the tech giant is...

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May figures show spending slump

As the election looms and the weather is more conducive to staying home in bed all day than being...

As the election looms and the weather is more conducive to staying home in bed all day than being active, consumer confidence fell for the month of May. External events, such as elections, create uncertainty around employment, government allowances, education costs and the real estate market, which leads consumers to...

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Rich media experiences draw consumer attention

Rich media is a form of advertisement that includes video, audio, social media components or any other interactive elements. Advertisements...

Rich media is a form of advertisement that includes video, audio, social media components or any other interactive elements. Advertisements with engaging or interactive components create a hands on customer experience that is more memorable than a standard static image ad. It is estimated that consumers are exposed to around 4,000...

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