The Office of the Australian Small Business and Family Enterprise Ombudsman has opened a consultation period to find out...
The Office of the Australian Small Business and Family Enterprise Ombudsman has opened a consultation period to find out from small businesses, family enterprises and representative associations what the key issues are when running a business, and what they should focus on as a business advocate. If you have some...
While you might not have thought it, considering the rise of e-commerce, the future for in store retail is...
While you might not have thought it, considering the rise of e-commerce, the future for in store retail is looking brighter than ever. Retailers who manage to harness the power of big data are now able to create custom, curated journeys for their customers – maximising personalisation and flow...
More than a quarter of employed young people aged 15 – 24 work in retail, so the announcement of...
More than a quarter of employed young people aged 15 – 24 work in retail, so the announcement of the youth jobs PaTH program in the budget should provide some encouragement for employees to actively engage young people into work. However, there has been some controversy surrounding the program, and...
The International Labour Organisation (ILO) has released a detailed report which illustrates the impact of workplace stress on the...
The International Labour Organisation (ILO) has released a detailed report which illustrates the impact of workplace stress on the mental health and the wellbeing of workers. ILO’s Workplace Stress: A collective challenge report found that psychosocial risks are related to "health-related behavioural risk, including heavy alcohol consumption, overweight, less...
Last week Mark Molesworth, BDO’s Tax Partner provided an analysis of the Budget and explain the implications for business,...
Last week Mark Molesworth, BDO’s Tax Partner provided an analysis of the Budget and explain the implications for business, sectors and individuals. Dr Ray Weekes of The CEO Institute moderated a discussion with a guest panel to explore the wider impact of the 2016-2017 Budget. The panel of experts were: • Dr...
Email marketing is still a key piece of the overall marketing strategy. However in today’s age of inbox overload,...
Email marketing is still a key piece of the overall marketing strategy. However in today’s age of inbox overload, how do you encourage your customers to open and not archive, or worse unsubscribe from your communications? Julia Carter from our partners at Traffika have outlined the three barriers to your...
Last Wednesday 11 May delegates attended an extravagant gala dinner in Melbourne for the Retail Customer Excellence Awards hosted...
Last Wednesday 11 May delegates attended an extravagant gala dinner in Melbourne for the Retail Customer Excellence Awards hosted by our partners Inside Retail. The awards night gives recognition to retailers in Australia who are creating Customer Centric organisations that have the customers’ needs and wants engrained into every company...
If sci-fi movies have taught us anything it’s that robots are coming, we will all pay for services using...
If sci-fi movies have taught us anything it’s that robots are coming, we will all pay for services using a chip in our arm and everything will be a hologram. Although we aren’t quite there yet, we are close. Robots are already being integrated in the retail process, whether it...
As a valued member of the National Retail Association, we would like to offer you $50 off when booking...
As a valued member of the National Retail Association, we would like to offer you $50 off when booking an event with our industry partners the National Online Retailers Association (NORA). Simply enter the promotional code 47492206 to receive your discount. NORA offers webinars, expeditions and more to educate you...
Exceptional customer service is a critical element for any business, continually improving skills to achieve peak levels of performance...
Exceptional customer service is a critical element for any business, continually improving skills to achieve peak levels of performance and sales success. One of the most popular training programs the National Retail Association (NRA) offers is the one day Customer Service workshop. More than 350 employees have paOne of the most...
After our last webinar we called for YOU to decide the next topic. From all the ideas submitted, there...
After our last webinar we called for YOU to decide the next topic. From all the ideas submitted, there was one recurring theme: your staff. When it comes to retail, your store staff are a vital component to delivering new types of value by matching the customer problem with the...
On May 3, 2016, Federal Treasurer Scott Morrison MP handed down the Federal Government’s 2016/17 Budget. This is the third...
On May 3, 2016, Federal Treasurer Scott Morrison MP handed down the Federal Government’s 2016/17 Budget. This is the third budget for the current Coalition Liberal-National Government and the first for Scott Morrison. This budget is critical to the formation of the economic plan that will be taken to the...
The National Retail Association’s (NRA) Rewards for Excellence nominations are closing in just under 4 weeks’ time. Do you have...
The National Retail Association’s (NRA) Rewards for Excellence nominations are closing in just under 4 weeks’ time. Do you have between 20 to 199 employees? If yes, nominate today and your business could be crowned the NRA 2016 Rewards for Excellence Medium Retailer of the Year. This awards program, and in particular...
The Fair Work Commission (FWC) declined a former crane driver’s application for unfair dismissal as it found that he...
The Fair Work Commission (FWC) declined a former crane driver’s application for unfair dismissal as it found that he had drawn inappropriate images on documents and shipping containers as well as displayed threatening behavior towards his superiors. An investigation was conducted by the employer into allegations that the employee had...
One rule of business is that you need to be where your audience is looking for you and these...
One rule of business is that you need to be where your audience is looking for you and these days that’s on their mobile on Google Maps. We are a generation of convenience too, so if your audience can’t find you easily they’ll just go elsewhere. Recently this hit home when...
On May 3, 2016, Federal Treasurer Scott Morrison MP handed down the Federal Government’s 2016/17 Budget. This is the third...
On May 3, 2016, Federal Treasurer Scott Morrison MP handed down the Federal Government’s 2016/17 Budget. This is the third budget for the current Coalition Liberal-National Government and the first for Scott Morrison. This budget is critical to the formation of the economic plan that will be taken to the...