Course description

Performance management starts with great communication and an ability to deliver constructive feedback to your team. In this workshop, our workplace relations advisors will guide retail leaders through rational methods of performance management and how to best minimise the legal risks associated with getting performance management wrong.

Key Learnings

Communication essentials

How to be an effective coach

How to give constructive feedback and have difficult conversations

Identifying early behaviours and performance issues

How to commence a formal performance management process

Implementing performance improvement plans

Tips and strategies for responding to common performance management scenarios

The consequences if you get it wrong

Accredited or non-accredited: which is right for you?

As a nationally Registered Training Organisation (RTO Code 0712), the NRA Retail Institute delivers both accredited and non-accredited training across Australia. But what is the difference? What does it really mean for you? And which one is right for you?

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