Course description

Most people know how to scan items, or read out an order, but does everyone know how to deliver exceptional customer service tailored towards an individual? We can show you how.

Customer service is one of the top priorities that retail employers are looking for in their businesses. Our Customer Service workshop is ideal for anyone working or looking to get into a customer service role, as it covers both core and advanced skills necessary to communicate and engage with customers. Good customer service is often one of the main differentiating factors in customers returning to your store, and not a competitor’s. It is beneficial for both the individual and the company to have these skills.

All of our business development short courses (not including legal compliance courses) can be delivered flexibly to suit your needs. This includes face-to-face, 100% online or a blended delivery of both. We also understand the pressures and struggles of the daily grind which makes training during normal work hours (9am-5pm) not always possible. This is why we can also do evenings, early mornings or even weekends. Simply contact one of our team members to work out the most optimal time for you.

Key Learnings

Understand the foundations of verbal communication

Engage with customers and adapt your approach to suit the individual

Identify and act upon opportunities to assist customers to a high standard

Question, actively listen and successfully resolve customer problems and queries

Accredited or non-accredited: which is right for you?

As a nationally Registered Training Organisation (RTO Code 0712), the NRA Retail Institute delivers both accredited and non-accredited training across Australia. But what is the difference? What does it really mean for you? And which one is right for you?

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