Exceeding customer expectations is essential for business survival. The public has never been more educated or informed about products, services and brands. Delivering great customer service isn’t just something a small number of people do well – good customer service involves skills and techniques that can be practiced by anyone.
The NRA Customer Service Training Program provides organisations and team members with:
- Communication skills
- Engagement techniques
- Problem solving skills
This workshop is ideal for anyone who works in a customer service role, as it covers both the core and advanced skills necessary to communicate with others and engage with customers.
Often members’ encourage managers and experienced staff to attend to refresh their skills and ideas for their own internal training.