Exceeding customer expectations is essential for business survival. The public has never been more educated or informed about products, services and brands. Delivering great customer service isn’t just something a small number of people do well – good customer service involves skills and techniques that can be practiced by anyone.

The NRA Customer Service Training Program provides organisations and team members with:

  1. Communication skills
  2. Engagement techniques
  3. Problem solving skills

This workshop is ideal for anyone who works in a customer service role, as it covers both the core and advanced skills necessary to communicate with others and engage with customers.

Often members’ encourage managers and experienced staff to attend to refresh their skills and ideas for their own internal training.

Course Outline

During this workshop you will learn to:

  1. Understand the foundations of verbal communications
  2. Engage with customers and adapt your approach to suit
  • Identify and act upon opportunities to assist customers

Question, actively listen and then resolve customer problems and queries

Frequently Asked Questions
  1. Is this course accredited?
    A.  It can be. We can deliver the accredited unit (SIRXCEG001 – Engage the customer) and participants can count this towards a full qualification in retail later.
  2. Can we have this course delivered in our workplace?
    A.  Our trainers are available to deliver this workshop in all states and locations.
  3. I only want my workers to train for half a day.  Can I organise this?
    A.  Of course you can, we will work with you to choose the topics you are most interested in.
    Contact us on 1800 Retail for more information