Course description

Resilience is a key, but relatively unknown, ingredient to safeguard your team against most work issues and challenges. In this workshop, you will learn that building resilience is one way we can reduce our stress at work and contribute to a more mentally healthy workplace. Whether it be learning to be more resilient in dealing with difficult customers or criticisms, or how to manage change in the workplace this key trait is important not just professionally, but also personally.

All of our business development short courses (not including legal compliance courses) can be delivered flexibly to suit your needs. This includes face-to-face, 100% online or a blended delivery of both. We also understand the pressures and struggles of the daily grind which makes training during normal work hours (9am-5pm) not always possible. This is why we can also do evenings, early mornings or even weekends. Simply contact one of our team members to work out the most optimal time for you.

Key Learnings

What is resilience and why do we need it?

The Johari Window

What is stress and how does this affect us?

How does low resilience affect our team and business?

Tools to build resilience everyday

Creating an environment of resilience for my team

Managing change

Accredited or non-accredited: which is right for you?

As a nationally Registered Training Organisation (RTO Code 0712), the NRA Retail Institute delivers both accredited and non-accredited training across Australia. But what is the difference? What does it really mean for you? And which one is right for you?

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