Running and operating a small business comes with many challenges - ensuring you have the right balance in staff...
Running and operating a small business comes with many challenges - ensuring you have the right balance in staff numbers, understanding Australia’s complex industrial relations system, and navigating tough economic times to name just a few. That’s why it’s vital that governments (at all levels) enact measures that make running...
Written by Brian Walker, CEO and Founder: Retail Doctor Group “Consumers have a different path to purchase. They don’t shop...
Written by Brian Walker, CEO and Founder: Retail Doctor Group “Consumers have a different path to purchase. They don’t shop less than they used to; it is just that the footsteps went online. You have to think differently in how you engage with users.” – Margo Georgiadis Is consumer behaviour changing as...
Written by Sooraj Sidhu, Workplace Advisor and Lindsay Carroll, Legal Practice Director, NRA Legal. Customer misbehaviour, aggression and violence continues...
Written by Sooraj Sidhu, Workplace Advisor and Lindsay Carroll, Legal Practice Director, NRA Legal. Customer misbehaviour, aggression and violence continues to be a challenge for employers and employees in the retail and fast food industries. Last year, the Shop Distributive and Allied Employees Association (SDA) shed light on this burgeoning issue,...
For many NRA members, the start of the school year provides a great sales boost coming straight off the...
For many NRA members, the start of the school year provides a great sales boost coming straight off the back of the Christmas and New Year trading period. Recent estimates, including analysis done here at the NRA, shows back-to-school trade is now worth between $1.7 billion and $1.8 billion....
By Christine Moody, Brand Audits With all the discussion around the growth of online stores and the ongoing challenges with...
By Christine Moody, Brand Audits With all the discussion around the growth of online stores and the ongoing challenges with bricks-and-mortar stores, what every retailer ultimately wants is happy customers. Happy customers leads to both word-of-mouth referrals as well as long-term, repeat customers. Most retailers understand the power of the...
The first Australian Bureau of Statistics (ABS) retail report for 2019 has been released and the news was relatively...
The first Australian Bureau of Statistics (ABS) retail report for 2019 has been released and the news was relatively positive. The report, which measured sales for November 2018, revealed a solid performance for the sector and we hope that this was the case for you and your business. According to...
Written by Sooraj Sidhu and Lindsay Carroll A supermarket retailer has successfully defended an unfair dismissal application despite the employee’s...
Written by Sooraj Sidhu and Lindsay Carroll A supermarket retailer has successfully defended an unfair dismissal application despite the employee’s explanation that her deteriorating behaviour and performance was due to difficulties she was encountering in her personal life. In commending the employer for taking “extraordinary lengths” to support the employee, the...
The NRA will launch the National Retail Association Sustainability Committee in February this year to bring together sustainability experts...
The NRA will launch the National Retail Association Sustainability Committee in February this year to bring together sustainability experts from across the retail industry to share, discuss and advance developments impacting our environment and consumer opinion. The NRA has a long history of offering retailers an opportunity to come together...
I hope the New Year's dust has settled and you're starting to get back into the swing of things....
I hope the New Year's dust has settled and you're starting to get back into the swing of things. I wanted to let you know about an exciting event called Retail Week, which is less than two months away! It runs from Monday February 25 right through until Friday...
By Calum Woods and Lindsay Carroll, NRA Legal They say that smooth seas don’t make skilled sailors. Looking ahead to...
By Calum Woods and Lindsay Carroll, NRA Legal They say that smooth seas don’t make skilled sailors. Looking ahead to known and predicted changes in the workplace relations space in 2019, HR and People Management professionals can look forward to another eventful year. While the system can be complex, achieving and...
For retailers, January is a great time to assess where things are at after the crazy Christmas and New...
For retailers, January is a great time to assess where things are at after the crazy Christmas and New Year sales period and do some planning for the year ahead. Here’s our list of the top five things you need to do to make sure your retail lease is...
By Alex Millman and Lindsay Carroll, NRA Legal For a long time now – since the Fair Work Ombudsman first...
By Alex Millman and Lindsay Carroll, NRA Legal For a long time now – since the Fair Work Ombudsman first started prosecuting employers under the Fair Work Act 2009 (Cth) – it has generally been understood that accidental or inadvertent non-compliance with employment laws will be punished much less severely...
The National Retail Association (NRA) is pleased to announce that Australian retail recorded strong sales in November 2018, according...
The National Retail Association (NRA) is pleased to announce that Australian retail recorded strong sales in November 2018, according to the Australian Bureau of Statistics (ABS) Retail Trade report released today. The increase in turnover of 0.4 per cent (seasonally adjusted) means that the sales for the Christmas trade period...
By Calum Woods and Lindsay Carroll, NRA Legal For many retail businesses, criminal history checks make a lot of sense....
By Calum Woods and Lindsay Carroll, NRA Legal For many retail businesses, criminal history checks make a lot of sense. With responsibilities such as handling cash, dealing with members of the public, and working with young people, retailers are required to place a significant amount of trust and confidence in...
Welcome to 2019! As you would have all experienced yourselves, Christmas 2018 was another busy and successful one for retail. Both...
Welcome to 2019! As you would have all experienced yourselves, Christmas 2018 was another busy and successful one for retail. Both the Christmas trade period and Boxing Day saw record sales figures as shoppers flocked to stores across the country. This was most welcome considering that 2018 had been a relatively...
In response to questions from retailers, the public holiday to be observed in respect of Australia Day this year...
In response to questions from retailers, the public holiday to be observed in respect of Australia Day this year falls on Monday, 28 January 2019 across all States and Territories. Public holiday penalty rates are not required to be paid for Saturday, 26 January 2019 but must be paid for...
