The customer is always right doesn’t sit well with all retailers. While you may not agree with this sentiment,...
The customer is always right doesn’t sit well with all retailers. While you may not agree with this sentiment, listening to customers’ complaints and negative feedback can often be more beneficial to the growth of a business than tossing these comments aside. Whether it be face to face, online or...
NEWSFLASH…Digital marketing is hard work! It takes time to research, it takes time to provision and it takes time...
NEWSFLASH…Digital marketing is hard work! It takes time to research, it takes time to provision and it takes time to implement new activity and when everyone is busy, more often than not, digital marketing gets shelved. But believe it or not there are quick wins you can implement today! Re-heat...
The convergence of online and in-store retailing is happening at a rapid pace. This coming together goes beyond product or...
The convergence of online and in-store retailing is happening at a rapid pace. This coming together goes beyond product or place but in expectation. A recent survey showed that 63% of Australians and 72% of New Zealanders believe the service they get in-store is more personal than online. On the other...
Staff training is incredibly beneficial for specific purposes related to your business. You may need your new workers to...
Staff training is incredibly beneficial for specific purposes related to your business. You may need your new workers to undertake instruction in a new process or to develop new product knowledge. However including training that develops employees toward long-term career goals can also promote greater job satisfaction. A satisfied...
A former employee’s unfair dismissal claim has been given new life at a Fair Work Commission hearing. A worker...
A former employee’s unfair dismissal claim has been given new life at a Fair Work Commission hearing. A worker was granted permission by the Commission to pursue her unfair dismissal claim, 64 days outside the 21 day statutory limit. Senior Deputy President (Snr DP) Lea Drake considered the worker’s statement...
In last week’s column I expressed some views concerning the recent decision handed down by Fair Work Australia to award...
In last week’s column I expressed some views concerning the recent decision handed down by Fair Work Australia to award a 2.4 per cent increase to the minimum wage. A lot has been written about the margin that was included in this increase on top of the actual rate of inflation....
Go to market strategies and product testing have changed dramatically in the past few years. ‘Fail fast’ is the...
Go to market strategies and product testing have changed dramatically in the past few years. ‘Fail fast’ is the go to mantra for tech companies and startups, but how does retail compare? Industry leaders are investing in research and development, new tech and roles like customer experience designers. Testing is...
Omnichannel, multichannel, microsites, geotargeting, C2B and big data. Keeping up with the latest trends and buzzwords is difficult for...
Omnichannel, multichannel, microsites, geotargeting, C2B and big data. Keeping up with the latest trends and buzzwords is difficult for most small to medium retailers who often don’t have the time or resources to focus heavily on the expectations of consumers when it comes to digital. Omnichannel, to put it simply...
South-east Australia has recently seen temperature plummet with wild weather bringing howling winds and light snow showers, even in...
South-east Australia has recently seen temperature plummet with wild weather bringing howling winds and light snow showers, even in the sunshine state of Queensland. Heaters have been dusted off and ugg boots finally seeing the light of day with weeks of winter chill predicted. Retailers however, should not start dreaming of...
With tax time around the corner the Australian Tax Office wants you to make the most of small business tax...
With tax time around the corner the Australian Tax Office wants you to make the most of small business tax concessions. What are the tax concessions? The ATO has a What's new for small business page that keeps an up-to- date list of available tax concessions and eligibility requirements. This is a great...
Inspiration was served warm and strong at a breakfast seminar for retailers in Brisbane at the end of May....
Inspiration was served warm and strong at a breakfast seminar for retailers in Brisbane at the end of May. Two highly respected speakers, Theresa Moltoni, President of the Chamber of Commerce and Industry in Queensland, and Dominique Lamb, Director of Legal Services at the National Retail Association, spoke passionately...
Research has identified that organisations are unconsciously discriminating against gender types in the initial stages of hiring employees. In traditional...
Research has identified that organisations are unconsciously discriminating against gender types in the initial stages of hiring employees. In traditional corporate management roles, men are more likely to be hired than women. Whereas in nursing, men are less likely to be considered for the role over women as the role...
If you haven’t got at least one social media platform that you’re active on, as a retailer, by now,...
If you haven’t got at least one social media platform that you’re active on, as a retailer, by now, then you’re significantly behind the eight ball. And yes – we said active. Just having a Facebook account that you post on every other week with a couple of hundred...
Training and Development The NRA training and development team help retailers of all sizes access specialised knowledge and industry-specific expertise...
Training and Development The NRA training and development team help retailers of all sizes access specialised knowledge and industry-specific expertise in order to grow their business. Combining our specialist skills in vocational education and development with extensive retail industry experience, our trainers provide relevant and practical training solutions. Our experience...
Data released by the Australian Bureau of Statistics (ABS) this week indicates that the soft retail sales that have...
Data released by the Australian Bureau of Statistics (ABS) this week indicates that the soft retail sales that have been recorded since the beginning of 2016 have continued into the final quarter of 2015/16. The recorded growth of 0.2 per cent, seasonally adjusted, is below the figure forecast by the...
Retail insurance costs are rising and the National Retail Association (NRA), in partnership with Gow Gates Insurance Brokers, want...
Retail insurance costs are rising and the National Retail Association (NRA), in partnership with Gow Gates Insurance Brokers, want to relieve some of the current financial pressures on our members by unlocking lower insurance premiums through group-buying power. By registering today, we can work together to reduce the pressure...