Product recall situations can happen to any business. Consumers expect faulty products to be removed from the marketplace quickly and effectively.

If a product needs to be removed from the marketplace, it’s too late to know whether your suppliers, wholesalers and stores are prepared to act quickly and efficiently. You need to understand what your partners need and what you need from them.

The Australian Competition & Consumer Commission (ACCC) provides resources via the Product Safety Australia website to help businesses prepare for a recall, and publishes all currently recalled products across Australia.




Industry advice

This video has been produced as a resource to help organisations better prepare for product recalls. Major retailers explain how suppliers who are better prepared for product recalls helps them to act more quickly to protect their customers. Better recalls through communication, visibility and action.

Collaborate with industry peers

The NRA Technical Standards Committee (NRA-TSC) brings together quality assurance and product compliance specialists from multiple retail categories to discuss challenges and solutions in terms of product safety and compliance.

This group provides an opportunity for retailers to:

  • Keep up to date with changes in the technical standards applying to your products
  • Learn from your peers in other Australian retail chains and stores about problems and solutions
  • Contribute to and formulate national policy and standards as a Standards Australia nominating committee
  • Engage in the dialogue between the retail sector and government and regulators about the issues concerning your business
  • Attend presentations on topical issues from guest speakers from industry, regulators and suppliers
  • Network with other product safety professionals and specialists in your field of expertise

Contact us

David Stout

David Stout

Director Policy National Retail Association
David is a highly-respected senior executive across a wide range of retail sectors including corporate affairs, operations, customer insights, finance, procurement, risk and regulation, stakeholder engagement, community and supply chain.  He is favourably regarded as a bipartisan and ethical operative in best practice across retail and corporate industry, regional and urban councils, local and state governments, and is currently involved in multiple advisory groups / committees.
Ebony Johnson

Ebony Johnson

Project Manager, Policy National Retail Association
As Project Manager in the Policy team, Ebony brings a strong background across the retail, textile, and hospitality sectors in project management, stakeholder relations, marketing and communications. Ebony provides project management expertise to multiple projects, including sustainability, product safety, retail crime and committees.