Businesses across Australia are preparing for the busiest time in the retail year and the National Retail Association has developed a resource for members to prepare their businesses ahead of the Black Friday, Cyber Monday and Christmas season. You can read our tips here. This week, I spoke about critical cyber security developments and policy, and retailers preparing for the Black Friday, Cyber Monday and Christmas season. You can watch the interviews here.

As retail crime and individual aggression continue to rise, the National Retail Association is working with retailers, industry experts, police and justice representatives to help businesses get on the front foot of retail crime.

Last week, our Deputy CEO and Director of NRA Legal, Lindsay Carroll joined the Shop, Distributive and Allied Employees Association (SDA) at their Customer Aggression and Violence Roundtable. This follows a busy month after industry-leading retail crime events were held in New South Wales, Victoria, South Australia and Western Australia. 

Most recently, the National Retail Association has partnered with the SDA and SCCA to amplify the ‘No One Deserves a Serve’ campaign. Over 150 centres nationwide are on board, displaying the campaign across 3000+ screens, set to be seen 190 million times by consumers in the lead up to Christmas. You can read about our retail crime action plan and tips for businesses here.

It’s National Recycling Week and we’re encouraging all retailers to assess their packaging, understand their obligations and to read more about the Australasian Recycling Label (ARL) and single-use plastic bans. We encourage retailers to access our free resources and tips here..

As businesses prepare for a busy season ahead, the National Retail Association is offering a dedicated, customer-centric service training workshop on Thursday, 14 December. This workshop is a structured learning program designed to educate and empower employees to provide exceptional customer service by focusing on the needs and preferences of the customer. You can register to attend this workshop, here. 

Thank you again to everyone who took part in the 2023 National Retail Awards, and congratulations to the nominees, winners, judges and special guests. Our sincere appreciation extends to Latitude Financial and Team Global Express for their continuing support. You can see the highlights and access photos from the 2023 National Retail Awards here

Have a great week ahead.