Tuesday 14th April 2020
5:30pm - 6:30pm
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Western Downs Regional Council has partnered with local Chambers of Commerce and the National Retail Association (NRA) to deliver free retail webinars to boost local business and energize the Western Downs economy.

Webinars are provided by the National Retail Association (NRA), a registered training organisation, and experts in the field of retail.

Webinars are FREE to attend and all retail staff and business owners within the Western Downs region are encouraged to participate in these interactive sessions.

The schedule of webinars will be as below:

Tuesday 7 April 5:30pm to 6:30pm – Retail sales

Tuesday 14 April 5:30pm to 6:30pm – Visual Merchandising

Tuesday 21 April 5:30pm to 6:30pm – E-commerce 101

Please get in contact with Western Downs Regional Council if you require digital support by calling Council on 1300 268 624 .


Learning outcomes : Retail Sales Webinar

During this interactive webinar, participants will learn to:

  • Connect with customers, build rapport with them and use questioning and active listening to facilitate the conversation.
  • Determine customers’ needs, preferences and expectations.
  • Provide tailored solutions to customers based on their requirements.
  • Provide alternative options to customers when their first preference is not available.
  • Take opportunities to up sell and cross sell products and services to maximise the profitability of the transaction.


Learning outcomes: Visual Merchandising Webinar

During this interactive webinar, participants will learn:

  • Visual Merchandising, what is it, target market, purpose, and expectations
  • Display elements such as symmetry, asymmetrical displays, height, size, focus, etc.
  • Colour blocking
  • Planning, preparation and maintenance
  • Ticketing and labelling
  • Outposting


Learning outcomes: E-commerce 101

During this interactive webinar, participants will learn to:

  • What is e-commerce and who can do it?
  • Where do you sell on the internet?
  • How do I match my brand to my personality?
  • How do you get visitors through your virtual doors?
  • How do I get my products to my customers?

A link to join the webinars will be sent to your registered email account the day before the events.