Ready for Retail –MiHaven Cairns Program

This week we have completed our third Ready for Retail course delivered in conjunction with MiHaven in Cairns. Using our...

This week we have completed our third Ready for Retail course delivered in conjunction with MiHaven in Cairns. Using our industry endorsed training program, MiHaven and the National Retail Association have trained seven participants in a Certificate II in Retail Services, giving them skills in customer service, visual merchandising, point...

Read More

Stress Mindset and Leadership Masterclass 2016

Is your brain running out of steam? Workplace stress is now one of the highest costs for worker’s compensation claims in Australia. Mental...

Is your brain running out of steam? Workplace stress is now one of the highest costs for worker’s compensation claims in Australia. Mental stress may be a standard feature of our busy lives but it comes at a cost. Safe Work Australia estimates the loss of productivity and absence of workers due to stress in the...

Read More

First place in sight for retailers

The Olympics may have wrapped up for another four years, but the National Retail Association is starting to gear...

The Olympics may have wrapped up for another four years, but the National Retail Association is starting to gear up for our very own medal ceremony. Australia’s top retailers are set to take home gold in a show of business prowess, dedication and innovation. Make the Rewards for Excellence Gala Dinner...

Read More

Sydney restaurant fined for underpayments

7-Eleven shop owners aren’t the only employers short-changing staff and deliberately ignoring workers’ rights. A Malaysian restaurant in inner Sydney...

7-Eleven shop owners aren’t the only employers short-changing staff and deliberately ignoring workers’ rights. A Malaysian restaurant in inner Sydney was last week fined almost $300,000 for using false records to disguise wage underpayments. Six staff members at the Mamak restaurant, five of which were visa-holders, were paid as little as...

Read More

Connecting with Click to Call

You could be missing out on new customer enquiries by choosing the incorrect button for your Google ads. Google and...

You could be missing out on new customer enquiries by choosing the incorrect button for your Google ads. Google and Ipsos recently surveyed 2,390 Australian smartphone users who used or purchased something within the past six months to determine how they think about and interact with mobile ads. They found that...

Read More

Exclusive customer experiences build loyalty

Generally speaking, retaining customers is always significantly cheaper than acquiring new ones. Marketing costs, advertising, time spent with sales staff...

Generally speaking, retaining customers is always significantly cheaper than acquiring new ones. Marketing costs, advertising, time spent with sales staff and third party expenses all add up. Surprisingly nearly 50% of businesses focuses on attracting new customers vs. retaining existing customers. The customer experience in the retail industry is vitally important...

Read More

SuperStream deadline extended for small businesses

Did you miss the 30 June SuperStream deadline? The Australian Tax Office recognises that some small businesses needed extra time...

Did you miss the 30 June SuperStream deadline? The Australian Tax Office recognises that some small businesses needed extra time to get ready so they are supporting you by extending the deadline. You now have until 28 October 2016 to make the changes and be SuperStream ready. There are a number of...

Read More

6 Month Restraint of Trade “Reasonable”

In a recent case brought before the NSW Supreme Court DP World’s (DPW) six-month restraint of trade period on...

In a recent case brought before the NSW Supreme Court DP World’s (DPW) six-month restraint of trade period on their Operations Manager was deemed to be reasonable when the former employee gave three-months’ notice before beginning employment with a competitor. On April 27, DPW’s Operations Manager accepted a position with...

Read More

Message from the CEO: 22 August 2016

There’s nothing more frustrating and soul-destroying for any business owner than to see the results of your hard work...

There’s nothing more frustrating and soul-destroying for any business owner than to see the results of your hard work disappear into the pockets of complete strangers. Yet we know that’s the daily reality for many small business owners in the retail space. That’s why your association is working actively with law...

Read More

NRA’s Customised Training Programs

This week, the NRA Training and Development team delivered a customised program for Strandbags at their annual conference in...

This week, the NRA Training and Development team delivered a customised program for Strandbags at their annual conference in Sydney. This is the third consecutive year that our Trainer Jo Maxwell has been invited to present at this event,  and is something that she loves to do and looks...

Read More

Retail Doctor Group Fit for Business Breakfast

Richard Umbers, CEO of Myer will join Brian Walker, CEO & Founder of Retail Doctor Group for an exclusive...

Richard Umbers, CEO of Myer will join Brian Walker, CEO & Founder of Retail Doctor Group for an exclusive discussion on the first year of the New Myer strategy and the future of retailing in Australia. As the retail sector gets disrupted by the likes of Amazon and Uber reshaping...

Read More

Customer-Centric Marketing & Measurement

One of the keys to any successful business is remaining focused on your customers. While this stretches from the...

One of the keys to any successful business is remaining focused on your customers. While this stretches from the actual products you sell to your bricks and mortar customer service and your digital user experience, why should it stop there? More and more smart digital marketers are shifting their...

Read More

Take part in National Safe Work Month this October

With National Safe Work Month being just two months away, it’s time to think about how your organisation can...

With National Safe Work Month being just two months away, it’s time to think about how your organisation can recognise work health and safety and win a reward worth $5000. Safe Work Australia is inviting workplaces around Australia to submit entries to the Workplace Participation Reward. Enter the Reward and tell...

Read More

Who will take out gold?

Are you ready for Retail’s biggest night of the year? Who will take out gold at this year’s Rewards for...

Are you ready for Retail’s biggest night of the year? Who will take out gold at this year’s Rewards for Excellence Gala Dinner and Awards Ceremony? There are just over two weeks left to purchase tickets. The evening will be your opportunity to celebrate retail, network with industry leaders and support our...

Read More

Myer supporting domestic violence victims

Starting over, for survivors of domestic violence, is difficult in more ways than one. Getting back on their feet...

Starting over, for survivors of domestic violence, is difficult in more ways than one. Getting back on their feet takes an emotional, physical and financial toll. Myer has launched a new initiative with the help of The Salvation Army, ‘The Give Registry’ to help ease the financial pressures and support...

Read More

WA businesses scammed half a million dollars

Western Australian businesses and employees have been robbed of over half a million dollars in the past two years...

Western Australian businesses and employees have been robbed of over half a million dollars in the past two years from scammers posing as bosses or suppliers. Consumer protection agencies are warning businesses, especially finance departments to be vigilant when assessing invoices. Since last year, $461,000 has been stolen from 15 companies...

Read More