Course description

People management is a vital ‘soft’ leadership skill that is a subset of human resource management. It deals with strategic, financial and policy issues as well as people development, their work activities and their performance with the goal of optimising efficient use of talent. Your team is your greatest asset, and being able to effectively manage them is an essential factor in having a successful, thriving business.

All of our business development short courses (not including legal compliance courses) can be delivered flexibly to suit your needs. This includes face-to-face, 100% online or a blended delivery of both. We also understand the pressures and struggles of the daily grind which makes training during normal work hours (9am-5pm) not always possible. This is why we can also do evenings, early mornings or even weekends. Simply contact one of our team members to work out the most optimal time for you.

Key Learnings

An understanding of people's capabilities

Situational leadership and succession planning

Effectively managing a diverse workforce

Employee engagement and retention

Coaching and the GROW model

Accredited or non-accredited: which is right for you?

As a nationally Registered Training Organisation (RTO Code 0712), the NRA Retail Institute delivers both accredited and non-accredited training across Australia. But what is the difference? What does it really mean for you? And which one is right for you?

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