Course description

This course reflects the role of frontline retail team members who require a basic range of operational skills to undertake workplace activities. This entry level qualification builds upon the foundation gained in Certificate I in Retail Services and provide more hands-on skills to excel in a career in retail.

This course may lead to entry level retail roles in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. After completing this qualification, SIR20216 Certificate II in Retail Services, individuals may also continue to upskill by taking the next qualification: SIR30216 Certificate III in Retail.

Course cost

Prices on Application

Contact the NRA training team to find out which subsidies & assistance programs you are eligible for.

Course suitability

This course is designed for individuals who may be working in retail roles similar to front of house/customer service personnel. This qualification may also be delivered as part of a pre-employment program.
 

Course duration

The duration of the course will vary depending on the method of completion and any funding program requirements that may apply. As an example - a classroom-based program may take from 6 to 8 weeks; whereas a traineeship program may take from 6 months to 2 years.
  • How will the course be delivered?

    The NRA Retail Institute tailors each course to the individual or company, ensuring the delivery method is designed to provide optimal learning for all individuals. This includes the flexible offering of online, in-person and blended courses.

  • What jobs can this lead to?

    Individuals with this qualification may be able to perform roles of similar nature to: sales representative/consultant, cashier, customer service assistant, merchandising assistant, stock clerk and other retail positions. You will not be confined to a particular setting, being able to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

  • Are there any entry requirements?
    • There are no qualification entry requirements to this course.
    • A Language, Literacy and Numeracy [LLN] assessment is required as part of the enrolment process. Where results show that additional support is needed, entry to the course will be reviewed on a case-by-case basis.
  • How am I assessed?

    The assessment process will include the gathering of evidence to demonstrate the individuals’ competence. The assessment requirements will be clearly advised at the beginning of each unit. All required tasks must be completed to achieve competence within the specified unit.

  • Can I apply for RPL (Recognition of Prior Learning) or credit transfers for this qualification?

    Yes, RPL is available for this qualification – please contact the NRA Retail Institute team on training.nra.net.au for more information.

  • Why the National Retail Association?

    The NRA Retail Institute services are delivered by highly trained and qualified in-house staff with combined decades of experience and industry knowledge. Our approach is flexible and cost-effective, working closely with individuals to determine eligibility for funding options and recognition of prior learning to ensure you are always getting the most value for money.

Units of Competency (12 Units)

7 Core Units

 

SIRXCEG001 Engage the customer

This unit describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a good service culture.

 

SIRXCOM001 Communicate in the workplace to support team and customer outcomes

This unit describes the performance outcomes, skills and knowledge required to use effective communication techniques with colleagues and customers from diverse backgrounds, and to complete work as part of a team.

 

SIRXIND001 Work effectively in a service environment

This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.

 

SIRXIND003 Organise personal work requirements

This unit describes the performance outcomes, skills and knowledge required to organize and prioritise individual work requirements.

 

SIRXPDK001 Advise on products and services

This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers.

 

SIRXRSK001 Identify and respond to security risks

This unit describes the performance outcomes, skills and knowledge required to identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks.

 

SIRXWHS002 Contribute to workplace health and safety

This unit describes the performance outcomes, skills and knowledge required to follow organisational policies and procedures for safe work practice.

5 Elective Units

(choose at least 3 from the list below)

SIRRINV001 Receive and handle retail stock

This unit describes the performance outcomes, skills and knowledge required to receive and store retail stock.

 

SIRXSLS001 Sell to the retail customer

This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale.

 

SIRXIND002 Organise and maintain the store environment

This unit describes the performance outcomes, skills and knowledge required to organise, clean and maintain the work environment to ensure optimal workplace appearance and safety.

 

SIRRMER001 Produce visual merchandising displays

This unit describes the performance outcomes, skills and knowledge required to display retail merchandise. It requires the ability to prepare, produce and maintain merchandise displays in accordance with visual merchandising requirements.

 

SIRXSLS002 Follow point of sale procedures

This unit describes the performance outcomes, skills and knowledge required to follow point-of-sale work systems, process transactions and complete sales.

 

SIRRFSA001 Handle food safely in a retail environment

This unit describes the performance outcomes, skills and knowledge required to handle food safely in the retail environment following organisational food safety procedures and relevant legislation and standard procedures. This unit meets the requirements of the Food Safety Supervisor role nationally.

 

SIRRRTF001 Balance and secure point of sale terminal

This unit describes the performance outcomes, skills and knowledge required to balance and reconcile a register or terminal in a retail environment, clear registers, count money, calculate non-cash transactions, and reconcile and record takings.

 

(choose up to 2 from the list below)

Imported Electives

FSKOCM02 Engage in basic spoken exchanges at work

This unit describes the skills and knowledge required to interact with others in basic spoken exchanges at work, such as following simple instructions, engaging in informal exchanges with colleagues, leaving a short telephone message, or participating in a workplace team meeting.

 

FSKOCM06 Use oral communication skills to participate in workplace teams

This unit describes the skills and knowledge required to participate in and contribute to workplace teams, such as providing services and information, communicating workplace instructions and messages, negotiating, or participating in team meetings.

The NRA Retail Institute is a nationally Registered Training Organisation (RTO Code 0712) that delivers training throughout Australia, including all states and regional areas. Train with us and make sure you have the necessary skills and foundation set up to compete and thrive in the ever-growing online marketplace.

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