Course description

This entry level course is made up of 5 units that equips individuals with the skills to successfully enter an entry level retail role. Having a solid foundation of knowledge through this course is essential for upskilling through further qualifications to advance your career in retail.

This course may lead to entry level retail roles in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. After completing this qualification, SIR10116 Certificate I in Retail Services, individuals may also continue to upskill by taking the next qualification: SIR20216 Certificate II in Retail Services.

  • How will the course be delivered?

    The NRA Retail Institute tailors each course to the individual or company, ensuring the delivery method is designed to provide optimal learning for all individuals. This includes the flexible offering of online, in-person and blended courses.

  • What jobs can this lead to?

    Individuals with this qualification are able to effectively perform roles such as a frontline team member or customer service assistant.

  • Are there any entry requirements?
    • There are no qualification entry requirements to this course.
    • A Language, Literacy and Numeracy [LLN] assessment is required as part of the enrolment process. Where results show that additional support is needed, entry to the course will be reviewed on a case-by-case basis.
  • How am I assessed?

    The assessment process will include the gathering of evidence to demonstrate the individual’s competence. You will be advised of the assessment requirements at the beginning of each unit.

  • Can I apply for RPL (Recognition of Prior Learning) or credit transfers for this qualification?

    Yes, RPL is available for this qualification – please contact the NRA Retail Institute team on for more information.

  • Why the National Retail Association?

    The NRA Retail Institute services are delivered by highly trained and qualified in-house staff with combined decades of experience and industry knowledge. Our approach is flexible and cost-effective, working closely with individuals to determine eligibility for funding options and recognition of prior learning to ensure you are always getting the most value for money.

Units of Competency (5 Units)

3 Core Units


SIRXCOM001 Communicate in the workplace to support team and customer outcomes

This unit covers the skills and knowledge needed to effectively communicate with colleagues and customers from diverse backgrounds, and to complete work as part of a team.


SIRXIND001 Work effectively in a service environment

This unit covers the skills and knowledge needed to work effectively in the retail environment. It includes knowledge of workplace rights and responsibilities and organisational policies and procedures.


SIRXWHS001 Work safely

This unit covers the skills and knowledge needed to follow organisational policies and procedures for safe work practice.

2 Elective Units

(choose at least 1 from the list below)

FSKDIG02 Use digital technology for simple workplace tasks

This unit covers the skills and knowledge needed to use digital technology to perform simple workplace tasks.


SIRXIND003 Organise personal work requirements

This unit covers the skills and knowledge needed to organise and prioritise individual work requirements.


SIRXIND004 Plan a career in the retail industry

This unit covers the skills and knowledge to identify and document the individual’s current skills and interests, explore retail career options and plan for career progression in the retail industry.


(choose up to 1 from the list below)

Imported Electives

SIRXCEG001 Engage the customer

This unit covers the skills and knowledge to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to an impeccable service culture.


SIRXIND002 Organise and maintain the store

This unit covers the skills and knowledge needed to organise, clean and maintain the work environment to ensure optimal workplace appearance and safety.


SIRXPDK001 Advise on products and services

This unit covers the skills and knowledge to effectively develop accurate and useful product information and advice to customers.

The NRA Retail Institute is a nationally Registered Training Organisation (RTO Code 0712) that delivers training throughout Australia, including all states and regional areas. Train with us and make sure you have the necessary skills and foundation set up to compete and thrive in the ever-growing online marketplace.

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