We represent over 28,000 shopfronts across Australia and New Zealand, making us the one of the most powerful voices for Australian businesses. Our policy team works hard to bring retailers together in a non-competitive environment and provide a platform to have your voice heard.

We tackle the issues you can’t tackle alone.

 

How we represent your interests

Collaboration

The NRA works actively with governments and department officers to ensure the interests and needs of the retail and services sectors are protected and promoted.

Advocacy

As an industry association, NRA takes its obligation seriously to influence government policy and keep public debate focused on key business issues.

Engagement

Our member engagement programs help to identify issues of concern for businesses and the industry, and help direct NRA’s policy and lobbying strategies on behalf of members.

Industry Impact

Business Operations & Risks

From everyday business risks through to wider industry issues, our policy team supports and works closely with members to drive change in all areas of retail.

We use in-house and external resources to stay actively involved in issues that matter to retailers.

Tenancy & Leasing
Retail Crime
Committees

We coordinate a number of important industry committees. These committees facilitate vital discussions and offer retailers the opportunity to contribute to retail industry policy.

Find out more about our active committees at the links below:

Regulatory Reform

Retail regulations are often subject to change. As a peak industry body, we contribute to important discussions, meetings and submissions to fight for the best outcomes for the retail industry.

Find out more about our work on Liquor Regulation and Gift card reform.

Environmental Regulations

The National Retail Association continues to play an active role in developing and implementing environmental regulations in the retail space.

Recent projects include:

  1. QLD Plastic Bag Ban
  2. WA Plastic Bag Ban
  3. Container Deposit Schemes
QLD Container Deposit Scheme
WA Container Deposit Scheme
Special Events

We liaise with government around special events like the Commonwealth Games and public holidays that impact the retail sector.

QLD Bag Ban
The NRA Safecity Network
Submissions to Government

As a team we are a lot happier and all my volunteers now work great together. They are a lot more proud of the store and of their duties. I no longer have to ask for tasks to be done as they all work together and find what needs to be done or tidied. We are also on 6 months in a row of making budget which never happened before.

Salvation Army WA Store Manager - LEAD Program Participant

Great materials! Enjoyed the different mediums [clips,text,etc] and enjoyed activities which got us to think outside the box. Training was spot on.

Kazazz Jewellery – People Leadership Workshop Participant

Latest News

Victorian retail crime crisis – up 20% to highest levels on record

New Victorian crime data confirms retail crime is at crisis levels, with retail stores a top target peak bodies the Australian...

New Victorian crime data confirms retail crime is at crisis levels, with retail stores a top target peak bodies the Australian Retailers Association (ARA) and National Retail Association (NRA) said today. The Victoria Government’s Crime Statistics Agency’s (CSA) report for the year ending June 2025 showed recorded retail crime offences in Victoria rose...

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Retailers call for urgent, national response to retail crime

In response to the alarming rise in retail crime across the country, retailers, government, police, unions and crime experts...

In response to the alarming rise in retail crime across the country, retailers, government, police, unions and crime experts are coming together to help improve safety and crime outcomes for retailers, teams and customers. The Shop Distributive Alliance (SDA), Victoria Police, and the Victorian Government, today, join the Australian Retailers...

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Upcoming Events

9
Oct

Market rent reviews that work for tenants | LPC Webinar

Practical strategies for retailers to negotiate outcomes that futureproof your lease Market rent reviews can be a turning point in...

Practical strategies for retailers to negotiate outcomes that futureproof your lease Market rent reviews can be a turning point in your lease, either securing long-term value or introducing unnecessary risk. For retailers, the stakes are high so​ it’s critical to understand your rights, avoid common pitfalls, and approach negotiations with clear...

Read More
16
Oct

Customer Aggression Training

A must-have in today’s retail industry, this course empowers customer-facing retail staff with practical knowledge for managing abusive or...

A must-have in today’s retail industry, this course empowers customer-facing retail staff with practical knowledge for managing abusive or aggressive situations that may arise and gives teams the confidence to put those skills into action. In this 2-hour workshop, we focus on best-practice strategies and provide practical guidance tailored for...

Read More