Retail crime is rising, with customer theft significantly increasing in recent years. In response, retailers have enhanced security and tightened shop floor environments, deploying more physical and technological security measures. However, the most common theft tactics remain simple and require no tangible experience or skill. How can we explain this paradox?

Offenders frequently probe and test security measures, quickly identifying and exploiting any flaws they discover. This indicates that even the most sophisticated security systems is vulnerable if implemented poorly, rendering many new security solutions ineffective.

To maximise the protection potential of your security policies and procedures, involving associates in security efforts is crucial, as their vigilance can significantly deter theft. It is important to remember that security measures and procedures are just tools associates use; their support and involvement are necessary components of your loss prevention strategy. Regular reviews and training can help ensure security measures are optimally implemented and maintained.

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By Professor Michael Townsley
Griffith Criminology Institute, for the Profit Protection Future Forum.