We’re thrilled to introduce James Mcilveen as our new Membership Manager at the National Retail Association. With over 10 years of experience in customer success, James is dedicated to fostering long-lasting relationships and providing exceptional support to our Members.

James will work closely with Members to ensure they receive maximum value from their membership. By taking the time to understand your business, he will work with members to recommend relevant industry events, policy committees, and industry-leading content from our in-house HR and policy experts.

James is known for his warm and approachable nature, and he always puts Members first. He will use data-driven initiatives to improve internal processes and enhance the overall Member experience. Throughout the year, James will proactively reach out to ensure a smooth journey through various stages of your membership cycle.

Whether you’re a new Member looking to adopt our services or an existing Member seeking guidance through the renewal process, James is here to provide value with every interaction. He looks forward to connecting with Members in the coming weeks and is excited to get to know you and support your needs.
If you’d like to reach out to James to discuss any elements of your membership, you can book a 30-minute introduction meeting with James here.