The National Retail Association had an extraordinary experience at the 24th State of the Nation event, hosted by Retail Doctor Group in Sydney on 27 July. As a key partner in the event, we were proud to see representatives from across the retail sector.

The 24th State of the Nation proved to be an invaluable source of inspiration, leaving guests equipped and eager to drive positive change in the retail world.

We heard from keynote speakers, including Matthew Robertson, Managing Director of Alquemie Group and Angus McDonald, CEO of Barbecues Galore on the importance of walking customers through a positive journey and providing unique products to suit their needs. As Angus eloquently put it ‘You need to bring everybody around the flame.’

Lydia Bertini, Head of Customer and People at Miss Amara talked about how refining their products and introducing re-usability has now made it easier for consumers to purchase their specialty products and make that extra investment.

Mark James, CEO of Customology, provided critical insights into the impact of the introduction of Artificial Intelligence (AI) and what customers are seeking in terms of products and the direct experience they receive both online and in-store.

The panel heard directly from retailers and industry leaders on some of the challenges they are facing, insights into the current retail market and how businesses are also creating opportunities, and critically, networking and helping each other.

Anastasia Lloyd-Wallis, COO and Brian Walker, CEO of Retail Doctor Group moderated and provided key insights into the retail sector and encouraged guests to consider the future challenges and opportunities. Congratulations to Brian and the team on a wonderful event.

The Association believes that collaboration is the foundation of growth and beyond the enriching content, we were delighted to connect and network with fellow retailers, fostering new partnerships and strengthening existing relationships. As the retail landscape continually evolves, the Association remains determined to be at the forefront of this evolution.

For those who were unable to attend, we encourage you to closely follow updates from the National Retail Association. There will be future opportunities to participate in similar events, ensuring that you don’t miss out on these amazing possibilities.

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The National Retail Association represents more than 60,000 stores across Australia. it has been serving businesses in the retail and fast-food sectors for close to 100 years.