Customer Aggression Training

We’re excited to offer the second session of our popular Customer Aggression Training this year! A must-have in today’s retail industry, this course empowers customer-facing retail staff with practical knowledge for managing abusive or aggressive situations that may arise and gives teams the confidence to put those skills into action.

In this 2-hour interactive workshop, we focus on best-practice strategies and provide practical guidance tailored for busy workplaces, allowing your team to gain vital skills with minimal time away from their roles.

This facilitator-led online workshop has limited spaces. For those who can’t make this date, future workshops will be available.

Workshop Benefits

This workshop provides the skills and knowledge to:

• Understand the legal framework relating to customer abuse, including frequently asked legal questions;
• Identify aggressive or abusive customers;
• Respond to and de-escalate customer aggression;
• Develop strategies for staying calm during interactions with customers;
• Understand the importance of reporting procedures and engaging with the police; and
• Practice self-care and building resilience.

Secure your spot!

Date: Wednesday, 30th October 2024

Time: 10am (AEST), 11am (AEDT).

Pricing: $200 per member participant (plus booking fees + GST) | $300 per non-member participant (plus booking fees + GST)

Please note that places are strictly limited.

Registration details will be sent via email after payment is received.