The National Retail Association has partnered with the Brisbane City Council to deliver free workshops for Brisbane retailers.
Customer aggression is on the rise, and it can be a challenge for retail workers to keep control of an escalating situation. What is the best way to handle a customer whose behaviour becomes threatening? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away?
This training will be delivered at the Suburban Business Hub in Nundah on Wednesday, 25 May.