retail training


For retailers to thrive in today’s climate a skilled workforce is imperative.

Australian retailers have long been challenged by the availability of local talent to fill buying, planning and online retail roles. This shortage of skills is compounded by the lack of formal training options that support employers in growing their internal teams.

It has become critical that the national training system supports skills development in these key areas to ensure Australian retailers remain competitive and commercially viable.

A number of major Australian retailers have acted as key drivers in the planning and development of formalised, nationally-recognised qualifications. Extensive work has been undertaken to analyse job roles and define skill needs that allow individuals to make valuable contributions to a retail business.

Feedback is now sought on the relevance and accuracy of this work, and you have the opportunity to share your views on the skills required in your sector by attending the industry forums. The forums will gather together small groups of industry professionals and subject matter experts to discuss a range of topic areas.

Merchandise Buying & Planning
Melbourne: Tuesday 21 Feb 8am – 10.30am
Sydney: Tuesday 14 Feb 8am – 10.30am
Venues: TBA
Topic areas:
  • Merchandise strategy devlopment
  • Merchandise planning
  • Merchandise buying
  • Merchandise production
  • Supplier management
  • Post-trade analysis


Online Retailing
Melbourne: Tuesday 21 Feb 3pm – 5.30pm
Sydney: Tuesday 14 Feb 3pm – 5.30pm
Venues: TBA
Topic areas:  

  • Customer engagement & support
  • Ecommerce strategy development
  • Digital marketing
  • Social media engagement
  • Ecommerce security
  • Planning to trade internationally
  • Content development

Contact Lauren Hosking at to find out more or register your interest.