Poor jobseeker treatment affecting profits

First impressions are critical and this goes for employers not just employees. In the age of flexible work arrangements and...

First impressions are critical and this goes for employers not just employees. In the age of flexible work arrangements and millennials who change jobs nearly as often as they change their iPhone's, it’s important companies are making a good impression to potential candidates as they are vetting you just as...

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Top five insider secrets revealed

The retail industry is fast paced and competitive, with many businesses keeping tips and tricks to themselves to get...

The retail industry is fast paced and competitive, with many businesses keeping tips and tricks to themselves to get the upper hand. So when insiders share their knowledge and wisdom it’s important to listen with an open mind. Mentors are valuable to any business, whether you are a start-up or...

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Google’s Android Pay launched in Australia

Not one to be outdone by Apple, technology giant Google has launched Android Pay in Australia. Google’s contactless smartphone payment...

Not one to be outdone by Apple, technology giant Google has launched Android Pay in Australia. Google’s contactless smartphone payment system is similar to the Apple Pay system released in Australia eight months ago. Using the same basic technology and similar security as Apple, Google’s Android Pay stands out as the...

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Jobs in Jeopardy Assistance

The Jobs in Jeopardy (JIJ) Assistance program, run by the Australian Government Department of Human Services, provides immediate support...

The Jobs in Jeopardy (JIJ) Assistance program, run by the Australian Government Department of Human Services, provides immediate support to an individual who is employed but at risk of losing their employment due to the impact of their injury, disability or health condition. If you have staff that have been...

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Pokémon GO for business – how to attract new customers

If you haven’t heard about Pokémon GO, it’s possible you have been in quarantine for the past two weeks....

If you haven’t heard about Pokémon GO, it’s possible you have been in quarantine for the past two weeks. The new augmented reality based App has quickly become the new obsession for kids and nostalgic adults everywhere. Users need to step outside and physically search for Pokémon, take aim and...

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Online sales resources for SME’s

Selling online sounds easy enough. Buy a domain, set up a website and watch the sales role in without the...

Selling online sounds easy enough. Buy a domain, set up a website and watch the sales role in without the overhead of a bricks and mortar shop. Unfortunately it’s not as easy as 3 simple steps. Before setting up shop online you must consider the following: - Products and services offerings - Omni-channel retailing -...

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Clothes for a Cause – taking training one step further

At the National Retail Association (NRA), we deliver retail training and work experience for students of all ages through...

At the National Retail Association (NRA), we deliver retail training and work experience for students of all ages through our accredited Ready for Retail Program. Retail is a great place to learn transferable skills, however we are taking it one step further. The NRA Training Team noticed that many students,...

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Anxious wait over for national retail Finalists

Innovative, resourceful, self-starting, and downright talented. These are the words used to describe the crop of incredible retailers who’ve...

Innovative, resourceful, self-starting, and downright talented. These are the words used to describe the crop of incredible retailers who’ve made it through to be named Finalists in the National Retail Association’s (NRA’s) 2016 Rewards for Excellence. The NRA has today revealed who’s in the running for the most prestigious Awards...

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A Message from the CEO: 18 July 2016

The re-elected Turnbull Government has this week shown a dawning awareness of the real challenges confronting the Australian economy,...

The re-elected Turnbull Government has this week shown a dawning awareness of the real challenges confronting the Australian economy, with a number of MPs drawing attention to unemployment and faltering economic conditions, particularly in regional areas. For the retail sector, the difficult trading conditions in some market segments were highlighted...

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MEMBER ONLY ARTICLE – The Commission willingly reviews “common issues” in multiple awards

As part of the Modern Award Review currently underway at the Fair Work Commission (FWC), two matters have recently...

As part of the Modern Award Review currently underway at the Fair Work Commission (FWC), two matters have recently been highlighted as “common issues” following multiple applications to alter several awards. The applications relating to provisions that regulate payment of wages and annualised salary provisions have each been grouped...

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MEMBER ONLY ARTICLE – 7-Eleven targeted with new national policies set to eliminate wage fraud

In light of the recent election results, the Coalition is set to make dramatic changes to businesses engaging in...

In light of the recent election results, the Coalition is set to make dramatic changes to businesses engaging in wage fraud. With $20 million worth of funding, the Coalition is set to introduce a policy which will clamp down on wage fraud nationally, alongside new penalties which will be...

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Sales manager dismissed for poor performance and behaviour, not workplace rights

The Federal Circuit Court of Australia dismissed an adverse action claim made by a Sales Manager after she was...

The Federal Circuit Court of Australia dismissed an adverse action claim made by a Sales Manager after she was dismissed due to failure to provide sufficient evidence for a compassionate leave request. Jasmine Morris was employed as a Sales Manager at Allied Express Transport Pty Ltd and had previously been...

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The one metric you look at but shouldn’t

As a standalone metric, without any context, Ecommerce Conversion Rate means very little. Yet it’s probably the one metric...

As a standalone metric, without any context, Ecommerce Conversion Rate means very little. Yet it’s probably the one metric every Ecommerce manager looks at, analyses, reports on and potentially even loses sleep over! Let’s take a look at a hypothetical example. Consider 100 people came to your site but only one...

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Virtual reality and augmented reality in retail

It’s an exciting time to be alive! Technology is moving into every region of our lives like never before....

It’s an exciting time to be alive! Technology is moving into every region of our lives like never before. People are out strolling the streets catching Pikachus with Pokemon Go, the biggest ever augmented reality app, and if you don’t have a VR headset to snap your Samsung Galaxy...

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7- Eleven, wages and the Franchise Code: The story so far

A recent decision in the Federal Circuit Court is one of the latest episodes in the ongoing 7-Eleven wages...

A recent decision in the Federal Circuit Court is one of the latest episodes in the ongoing 7-Eleven wages saga. Federal Circuit Court Judge, Michael Jarrett, saw fit to impose the largest penalty ever ordered for an action brought by the Fair Work Ombudsman on the operator of 7-Eleven...

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One Woman concept store takes off

One Woman, the new concept store by Australia’s largest womenswear group, Specialty Fashion Group, is honing in on a...

One Woman, the new concept store by Australia’s largest womenswear group, Specialty Fashion Group, is honing in on a niche market with a new concept store aimed at women searching for a unique and personalised shopping experience. “There is no other concept like this in the world, where a woman...

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