Why passive bullying is still bullying

Bullying is a serious issue. It dramatically raises stress levels for the person being bullied and is a major...

Bullying is a serious issue. It dramatically raises stress levels for the person being bullied and is a major risk factor for developing mental health conditions. Unsurprisingly, beyondblue’s State of Workplace Mental Health in Australia study found 76 per cent of employees said depression and anxiety – the most common...

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Investing in the Next Generation of Retail CEO’S

In September 2015, Gemma Kariotoglou, 24, Store Manager of Fossil Group, Macquarie NSW was named the National Retail Association’s...

In September 2015, Gemma Kariotoglou, 24, Store Manager of Fossil Group, Macquarie NSW was named the National Retail Association’s (NRA) Young Retailer of the Year Scholarship Award Winner. Courtesy of Retail Doctor Group, Gemma’s prize included one-on-one mentoring from Retail Doctor Group’s CEO Brian Walker, one of Australia’s leading retail...

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Free* retail training for all part-time and casual employees!

Do you have any staff you would like to upskill? Take advantage of our special offer! All part-time and casual...

Do you have any staff you would like to upskill? Take advantage of our special offer! All part-time and casual employees are invited to participate in the following workshops at no cost, that’s right FREE*! Customer Service Workshop Being a successful retail salesperson is more than just describing products and services. The National...

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IR Update: $1.3million in damages ordered to be paid for bullying and harassment

Safe Work Australia has published the Second Annual National Statement which identifies emerging trends in psychosocial health, safety and...

Safe Work Australia has published the Second Annual National Statement which identifies emerging trends in psychosocial health, safety and bullying in Australian workplaces. The data in the statement is based on data from accepted worker’s compensation claims involving mental stress. The statement highlights some interesting workplace trends: •the median direct cost...

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NRA Legal expands its team

We are pleased to share with you some recent staff changes within the National Retail Association Legal team. Victoria Hansen...

We are pleased to share with you some recent staff changes within the National Retail Association Legal team. Victoria Hansen joins the team with nine years’ experience as a lawyer.  Victoria brings a wealth of experience gained from most recently working as an Industrial Relations Advisor for the Civil Contractors...

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Dancing CEO’s is shaping up to be the most highly anticipated event in 2016

To help raise money for the prevention of domestic violence, 14 brave CEOs will swap their suits for sequins...

To help raise money for the prevention of domestic violence, 14 brave CEOs will swap their suits for sequins on April 15 in a hotly contested dance-off at Brisbane City Hall. With lessons and choreography by Mad Dance House already underway, guests are in for a great night of entertainment....

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Transformative Retail – Retail Doctor Group’s ‘Fit for Business’ Breakfast

The National Retail Association are proud to support and share with you a transformative retail event from our partner, Retail...

The National Retail Association are proud to support and share with you a transformative retail event from our partner, Retail Doctor Group. Whether you’re the CEO of a large multinational supermarket chain, or the owner of an independent boutique, 2016 will no doubt bring new challenges as the pace of change...

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Big Insight #3 – Authentic Influencer Marketing

Propel your business by implementing an influencer marketing strategy with authentic real people. With more and more companies opting...

Propel your business by implementing an influencer marketing strategy with authentic real people. With more and more companies opting for customer lead storytelling, consumers are no longer solely swayed by big celebrity endorsements. Carefully selected individuals that align with your company’s values and beliefs can draw huge awareness and raise...

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Message from the CEO: 5 February 2016

Today’s official retail trade figures for December have confirmed the NRA’s predictions of steady and “sensible” spending by Australian...

Today’s official retail trade figures for December have confirmed the NRA’s predictions of steady and “sensible” spending by Australian consumers in the lead up to Christmas. The figures showed spending during the pre-Christmas period (the final six weeks of the year) reached $44.63bn – only just above our prediction...

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Andrew Robertson to Host Live Q&A with Guy Russo, CEO of Kmart at Retail Doctor Group’s ‘Fit for Business’ Breakfast

Leading journalist and senior business commentator, Andrew Robertson, is set to join Guy Russo, CEO of Kmart and Brian...

Leading journalist and senior business commentator, Andrew Robertson, is set to join Guy Russo, CEO of Kmart and Brian Walker, CEO & Founder of Retail Doctor Group at Retail Doctor Group’s ‘Fit For Business’ Breakfast this March. Andrew Robertson has been a journalist for more than 30 years, both in...

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IR Update: Employee prevented from serving notice period wins unfair dismissal case

A woman, who worked as an advertising sales representative, has won her unfair dismissal case due to her employer’s...

A woman, who worked as an advertising sales representative, has won her unfair dismissal case due to her employer’s misunderstanding of the employee’s intentions to work out her notice period. In July 2015, the employee was under significant stress from being overworked by her employer. According to her evidence, the...

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Digital growth roadshow coming to a South Australian regional centre near you!

The Digital Growth Program is delivered by the Polaris Centre and funded by the SA State Government Department for...

The Digital Growth Program is delivered by the Polaris Centre and funded by the SA State Government Department for State Development.  It involves several opportunities for businesses to learn and improve their digital footprint including: • Digital Start - a 1.5 hour FREE one on one advisory targeted at startup/new or...

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The total event for retail and payments sectors

FINALLY… there is an event that manages to bring all three events together to form Australia’s BIGGEST combined expo...

FINALLY… there is an event that manages to bring all three events together to form Australia’s BIGGEST combined expo for retail, ecommerce, payments and engagement. Clients have been crying out for ONE (total) event. Now we’ve got the recipe right! Total Retail & Payments EXPO 2016 11 & 12 May 2016 MCEC, Melbourne The...

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Revised training packages update

The National Retail Association (NRA) has been selected as the industry intelligence provider for the Queensland Government through the VET...

The National Retail Association (NRA) has been selected as the industry intelligence provider for the Queensland Government through the VET Industry Engagement Program. This position gives us the platform to advocate and recommend the reforms our members believe are needed for the retail sector around skills, training and workforce development. You...

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Big Insight #2 – Big Data, Micro-Insights

Insights and data provide information vital to understanding consumer behaviour and make up a critical part of successful business. The...

Insights and data provide information vital to understanding consumer behaviour and make up a critical part of successful business. The Hershey Company President, Michele Buck spoke at the NRF Big Show outlining how changes made as a result of consumer insights are driving significant growth, noting that partnerships and sharing...

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Extending unfair contract term protections to small businesses

A new law recently passed by the Federal Government will protect small businesses from unfair contact terms in standard...

A new law recently passed by the Federal Government will protect small businesses from unfair contact terms in standard form contracts. The new law will come into force on 12 November 2016 following a 12 month transition period. A small business is defined as employing less than 20 people, including...

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